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Great customer service and very quick to get any questions answered or hop in the backend of our site to fix any mistakes I made during the install.
Can't recommend enough!
Thank you so much for sharing, I'm glad you're having a good experience so far! - Emily, Head of Support
Couldn’t be more pleased with my new app or the great service from Supply Apps! Highly recommended. And after a few weeks of back and forth with questions I had the support after the sale is superb. So grateful for this awesome new tool! Bravo!
What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.
I'm sorry to hear you haven't received our emails! We sent you 2 responses this week that we didn't receive replies from, please check your spam folder to ensure they didn't get missed. We sent you another reply now, please respond ASAP! Thank you :)
Excellent App! Not only is the customer service extremely responsive, the app was the perfect solution for allowing me to set different pricing levels for retail consumers along with multiple levels of wholesalers. The real deciding factor for me when purchasing this app over another very popular one that i tried was the fact that this app better utilizes and expands on the tagging and discounting capabilities that exist in Shopify so that your inventory data can still sync seamlessly with your inventory management and accounting software, which is not the case with other apps that tie you completely into them.
Our company has been using pixel unions wholesale club app for about a year now for our business. We receive approx 80% wholesale orders and offer a multi tier volume oriented wholesale program. The app has meet our needs in this area fairly well.
I asked the world of this app, and I got more than expected. We had some very specific trade pricing requirements for our website - some customers getting some discounts on some specific products. It took a while to get it all set up correctly (1,500+ SKUs!) but we're very happy with the results.
The only place that this didn't quite work was when combining it with other kinds of discount apps such as bundles ad 3 for 2 type deals. But this was not a dealbreaker and Wholesale is still the best solution for our store.
Many thanks to the support team!
Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!
Hello! Looks like we have been waiting on a response from you since our last message on Oct 3rd. I've sent you another response now, please respond to me ASAP! Thank you! - Emily, Head of Support
This app has been working well for us so far. The level of customer support is outstanding. Marius provides fast support and have helped me implement some customizations. I highly recommend this app and their customer support.
We switched to Wholesale Club after struggling with the lack of features in the Shopify Plus Wholesale system. Rob C provided amazing support and installation was done in a professional way. So far Wholesale Club has worked great!
Works well for my needs. I use the Quick Order Form and Net Terms add-ons. Customer support is timely and helpful.
Glad to hear this, thanks for sharing! - Emily, Support Lead