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Customer service? not so much,
the app have complicated installation,
Not like all the other apps install Pay and go,
Payed for additional things you need to pay outside of shopify platform
and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins,
i wish i know this will be so much hassle to do
We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop.
But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.
Hi there — it looks like some of your emails caught us over the weekend (outside of business hours) so we apologize for the delay. The app does have an automatic installation process initiated by the merchant (yourself) but with customized theme setups there can be snags, requiring our support team to resolve. We've sent you a follow-up email to address any additional concerns, so please keep an eye out in your inbox!
Great app and support from the team at SuppleApps. We also needed some custom work done, and Marius delivered. We are a 100-year old business with a growing online presence, and plan to use the other apps from this vendor in the future.
They make you pay 25 every time you update your theme. On top of that, they are STEALERS - I paid for update and they stopped answering. Use other app - not worth it!!
This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could.
The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all.
I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.
Five stars for customer service! The developer answered all questions quickly and helpfully. The app itself is very simple to use and I look forward to new features in the future.
We wanted a dedicated app to manage our products for Wholesalers and Wholesale Club does the job! Very easy to use for the team and we can create a lot of dedicated discounts!
Very glad to hear this! Thanks for sharing :) - Emily, Head of Support
The Wholesale app allows us to update pricing for different user groups easily, without duplicating variants - this relieved a lot of pain during the set-up. Marius and his team provided fantastic support. Give them a try!
When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!
This is exactly what we were looking for. Very excited to have this as an addition the services offered to everyone we work with.