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I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition.
Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken.
And then…I waited…and waited…and waited…and emailed…and emailed…and emailed…
After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive.
If you want to lose sales, install this.
Hi there - sorry for the delay, our office was on limited support during the holiday season. We are back on normal hours now and we have sent you a follow-up email with a request for access to diagnose this ASAP. Please check your inbox and get back to us as soon as you can! Looking forward to hearing from you.
App does exactly what we need and for significantly cheaper than wholesale with Shopify Plus. Their customer service is excellent - they are quick to respond and ready to help making customisations to suit our needs (thanks Jack!)
Thank you for leaving this review! I'll be passing along this feedback for Jack :) - Emily, Head of Support
This app was easy to use and integrate to provide wholesale support. The support team was very helpful with setting and customizing the add-on features. Totally would recommend.
Quite frankly, one of the best experiences I've had in talking with the support team. Very attentive to my issues with integration, and allowed modification to work with my current theme. I am glad Ive installed this app. Much cheaper than other options out there. Very happy with the outcome
Great job.
Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.
They are super super super awesome :) You send an email, reply comes in a minute. For some extras they dont even ask for payment. We are very happy with Marius and his team..Thank you guys...My favorite...
The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.
We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.
Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!
I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.
Thank you !
Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support
At first we have installed another wholesale app but when it comes to the theme setup, they told us they can't do it, they politely asked us to uninstall their app, what we did.
Right after, we went to Shopify app store and installed this wholesale app. We did the same and requested our FREE theme setup. Within hours we received an email that everything was OK, we checked and they were correct.
They even suggested us some improvements on our theme that they have helped us implement free of charge within minutes.
That's what we call "outstanding customer support".
Keep it up guys!
PS. This wholesale app will definitely help us be more efficient on our wholesale strategy.
Great customer support! We are very happy with this solution for our wholesale clients :-) , thanks again!
Great app and awesome support!
We have been using bold's app for over a year now but had to change due to incompatibility of the bold app with another app we want to install.
The team have been great to swap us over and the literally managed to do the whole swap in a day and our customers did not notice a thing. Migration without a hitch - great!
Wish we could have gone with suppleApps from the beginning would have saved a lot of cash customising the Bold solution to make it fit our needs...