B2B Wholesale Hub
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Thank you for the 5 stars!! - Emily, Head of Support
Thank you for leaving a review!! - Emily, Head of Support
Thank you! - Emily, Head of Support
Thank you!! - Emily, Head of Support
Great customer service!! Provided easy to follow step by step instructions with pictures!!
Have used this app for years now - does what it needs to and more - super responsive helpful support too.
Great and fast support!
Thank you! - Emily, Head of Support
Facile d'utilisation et surtout support réactif !
Merci beaucoup pour cet avis! - Emily, Head of Support
Great Support, Great App, if it was possible i would gibe 6 stars!
Aw that's so nice of you! Thank you so much! - Emily, Head of Support
Great app, and outstanding service. Rob helped us, and in a couple minutes it was running smoothly on our theme update.
I'm glad to hear Rob provided such outstanding service! Great to know it was so seamless :) - Emily, Head of Support
Great app, does what you want it to do, and the support team were very helpful.
I really appreciate you leaving us this review, and for using the app! - Emily, Head of Support
Thank you for the 5 star rating! - Emily, Head of Support
Thank you!
I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!
Aw thank you so much for this great feedback about our live chat! - Emily, Head of Support
I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running
I really appreciate you leaving this review! - Emily, Head of Support
Support was great; the answers to my questions were direct and accurate. I did not have to waste time explaining myself.
We definitely aim to be as succinct as possible, I'm glad this resonates with you! Thanks for this review :) - Emily, Head of Support
Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!
Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support
Great support- app is working well for my needs
I'm so glad to hear this, thanks for sharing!! - Emily, Head of Support
Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!
Thanks so much!! - Emily, Head of Support
Thanks! - Emily, Head of Support
Support made updates for me super quick when I needed help!
I'm so glad to hear this!! Thanks for the review :) - Emily, Head of Support
$100 A MONTH FOR PRODUCT VISIBILITY.
5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!
Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.
Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)
Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!
Thanks again guys & God Blessed!! :)
Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support
Very helpfull and good working app. The customer support ist super quick and helpful. They helped me to customize a few things and did a great job.
Thanks for leaving us this review! - Emily, Head of Support
This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.
I am blown away by this review!! Thank you so much for the kind words! - Emily, Head of Support
Super application qui fait très bien ce qu'on attend d'elle. Et super support en ligne avec une aide adorable et très réactive !
Merci! - Emily, Head of Support
work well and very quick resoponse on questions. The cusomized pricing works reall well for our needs, and the product visibility feature works well too!
I'm glad to hear you've been pleased with our product visibility feature!! It means a lot to me to hear this positive feedback :) Thank you! - Emily, Head of Support
Easy to setup and they have amazing customer support. They responded and solved the encountered problems extremely quickly.
Thank you!! - Emily, Head of Support
App gives you lots of options for customization. Support is helpful and responsive when we couldn't figure something out. To top it off, no frustrating language barrier if you know what I mean. (;
Thanks for this review, we appreciate it!! - Emily, Head of Support
The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!
Thank you so much for this review! - Emily, Head of Support
浏览器直接卡死了,点任何菜单或地方都直接无反应。正在寻求帮助,但不知道该怎么解决,看着功能挺好的,我也非常想使用,可是安装之后仅仅只是加了一个discount,在想试用其他功能就完全点不动了,而且我尝试了很多次都是如此。
I'm so sorry to hear you had trouble with the app. Our records indicate this was an error on Shopify's end. I've reached out to you via email with more information, please check and respond ASAP! Thanks! - Emily, Head of Support
L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole
Ciao, ti abbiamo contattato per risolvere questi problemi e non abbiamo ancora ricevuto risposta. Controlla la tua email e rispondi il prima possibile! - Emily, Head of Support
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
We are still setting up our store and Kay has been so prompt with sorting out any issues we have had. Great experience so far!
Thank you for sharing! - Emily, Head of Support
Wow! After using Wholesale Gorilla then switching to Wholesale Club?? Wholesale Club was very helpful. and available.
Wow I'm so glad to hear this! Thanks for the glowing review :) - Emily, Head of Support
Support was great in getting us setup with a theme that has a lot of pieces and is definitely not standard. Great value and takes care of 4-5 apps worth of features. Product visibility, wholesale discounts & and all the goodies.
I really appreciate you sharing this! I'm glad to hear you're using our newest feature, Product Visibility :) - Emily, Head of Support
We were having a small issue with products still showing up that had been deleted. The customer service was excellent and resolved our issues very quickly. Would definitely recommend.
I'm happy to hear our Support team was able to assist you. Thanks for recommending Wholesale Club! - Jamie, Product Manager
The support team at Wholesale Club is over the top! Paige is very knowledgeable and she replied all the requests promptly. She also proposed suggestions on how to address some of the features we needed (that was not directly offered by the platform). She even contacted the devs team to adjust some of the UX issues I had.
Thank you so much for leaving these kind words! It means a lot to me. I will be passing along to Paige!! - Emily, Head of Support
App is great - super easy to use, saved a lot of dev time. Very fast and helpful support team. Thank you!
I'm really glad to hear you've had such a positive experience! Thanks for sharing :) - Emily, Head of Support
Great improvement on previous apps used for wholesale and discounting. Much better than bold apps. Very helpful and response time very good.
So happy to hear this, thank you for sharing!! - Emily, Support Lead
I am at the early stages and developing a sales model for our process. What I liked about this app was that it seamlessly blends the retail experience in with the wholesale experience, so that a customer could in theory move from one to another with no change in experience. Equally I can move a Wholesale customer from one set of prices to another by simply changing a tag. A customer is tagged and all of the pricing on your site shifts to reflect their particular pricing - so change the tag and you change the pricing - Very Easy! The volume discounts offered allow me to work across both retail and wholesale to provide volume incentives and I am about to try their net terms option - again making it easier to work with wholesale customers. The Orbit team have been quick to get back to me. I am still learning but the benefits above were enough to swing it for me. I have asked that the team provide greater options for shipping allowing me to provide it after a certain spend, for different types of customer, so that I can further incentivise purchase behaviour. I hope that this will come in the future. My challenge with the apps have been to work out how to use bundles with this app, because they all want to control the cart. The solution I found was to select a bundle app which creates a product and thus is not competing with Wholesale Club for control of the cart - bundle kit seems to work well in this regard. If you like what I have found out - give it a go!
Wow I'm blown away by this thorough review. I am so grateful you took the time to share these kind words. I can't thank you enough! So glad to hear the app has worked so well for you :) - Emily, Support Lead
Best app for setting up wholesale - from small business to enterprise level ones. Easy to use, great logic, and the staff are willing to raise feature updates. Support staff is so helpful and professional. Shout out to Kay - she has been very responsive and goes above and beyond.
I'm so happy to hear this, thanks for sharing! - Emily, Support Lead
So far so good. Rob was helpful in implementing this. I just downloaded this a week ago so haven't really tried it, but will update this review when I do
Glad to hear things are going well so far! Thanks for sharing :) - Emily, Support Lead
This is a great app with excellent support. Well worth the price. They will do their best to tailor solutions to your specific use case.
I'm glad to hear you had a good experience!! - Emily, Support Lead
This app is very simple to use. During set up I had some questions and the customer support was quick to respond and very helpful. Even months later they continue to offer great service.
Thank you for sharing! Happy to hear you had a positive experience :) - Emily, Support Lead
I love how simple everything is and how helpful James was throughout the process of installing WC into our site!
Thank you so much for the kind words!! I'll pass this feedback along to James :) - Emily, Support Lead
Fantastic App, amazing guidance and support on installation and add ons. Rob was fantastic and very helpful.
I appreciate you sharing these kind words! - Emily, Support Lead
Amazing and quick support from the Pixel Union team! Rob was super helpful fixing the issue. Really appreciate the ease of using this app.
Thanks so much for sharing! I'm happy to hear you had such a great experience with Rob :) - Emily, Support Lead
The Wholesale Club app is a great alternative for the B2B option within Shopify. The discounts are a little bit limited, but that is not the app's fault, it's the Shopify platform.
Every time we have doubts/questions the team is very helpful and prompt to help. I highly recommend it.
Thanks so much for sharing! I really appreciate you taking the time to share your thoughts here. All the best! - Emily, Support Lead
I had a question about this app and contacted the developer Pixel Union.
A person named James replied very kindly every time.
It's an app that you can use with confidence, thank you!
We appreciate the review! I'll pass this feedback along to James :) - Emily, Support Lead
If you need a setting for wholesale customers, Pixel Union's Wholesale Club is the answer. Great features and nice service! Highly recommend.
Thanks so much for the kind words! - Emily, Support Lead
YES,This is what i want!The customer service responded promptly and helped me solve the problem!Kay Very Professional!
Thank you for the kind words! - Emily, Support Lead
Amazing support team that can help with anything you need. The app itself is also very good and does exactly what it says.
Aw I'm happy to hear we were able to help!! - Emily, Support Lead
Took a while to get the app up and running as it wouldnt work with other apps and we had to wait for those app's developer's to delete the code. Now its up and running its working great! And the support from Wholesale club has been brilliant
Glad to hear it's up and running! Happy for you :) - Emily, Support Lead