B2B Wholesale Hub

Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.

I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.

They take more than a day to reply. Our store sells 90% wholesale, so this was at the core of our business. After many years of using this app, all I can say is I was dissapointed.

The app sudenly stopped working and nobody cared to help me. I even subscribed to the top tier pricing plan to get better assitance, nobody cared. Please don´t reply saying that you were on your holiday break, I started with issues since Cybermonday and getting close to new years, still no solution

Support is terrible, as far as my experience has gone its only an email support which in my opinion is utterly useless, when issues come up you need them fixed now, a chat support or even better a person to talk you through problems would be ideal. Integration has been very difficult for me and it doesn't seem to work very well on the site, I wouldn't recommend this app, my experience has been very poor from the start. To your point below, asking people to pay more money if they need help is fairly poor in my opinion. I have been going through emails back and forth for a week now with your staff trying to organise this app. We could have sorted all this out in a 10 minute conversation or on chat support. However if i pay more money you will help faster?

Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!

What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.

Horrible service. I emailed them and said that I was in a huge hurry and that i needed the app to be installed right away. they went ahead and told me that they were busy but installs were taking 2-3 days. I went ahead and got the app on a Monday thinking that it would take 2-3 days. 10 days went by with many many emails going back and forth and they were still waiting on a developer to get to it. I also purchased some addons that they have and spent $130,I emailed them 4 times already about getting a refund for those items but I still haven't gotten an email back about this. I might have to call my credit card company and dispute the charges. After I did this review they finally gave me a refund. Thank you for the refund. I sent 3-4 emails on the refund. One of the emails I added 3 of your email addresses on there. What I’m mad about is not the refund. It’s the lack of communication and responsibility. I was in a pickle and I really needed your app to be up and running on a timely manner and that did not happen. We currently use your app on another store and this is why we decided to go with you again. My company lost 34% of our business 2 weeks ago because you guys did not install your app in the time frame that you said you would. 34% equals $19,720 in revenue that we lost. Are you going to refund me for that? The app company that we went with was able to get our store running again in 24 hours after installing their app on a weekend. I wish you guys the best, but your service is horrible.

If you install the app and don't have any issues then great, however if you have issues and need help the support takes forever to help you.
Looking at other reviews for this app, other people are having issues with getting the support to help. I will choose an alternative app for the same solution.

This app is extremely unreliable and a complete pain, we would not recommend it to anyone serious in wanting to offer wholesale pricing. Everything we do something with prices it causes problems, it basically constantly fails to provide customers with discounted pricing, which is the whole point of the app, leading to frustration for both our customers and us. We will be looking to either open a separate store to avoid apps or see if we can justify shopify plus instead for a native solution. *update* Received an email advising this is likely isolated to my store but the same issues have gone on for months, i have also been told that a support ticket is opened to reach out to me but i have received no contact, only the reply to this feedback sent from the app store.

This app used to work very nicely. They did some udpate 2 weeks ago to their app, and is not working correctly in our shop anymore. They don't give us estimate time to fix. It has hit us in sales with our wholesale customers. Hope they fix asap.

Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.

We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop.

But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.