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Love the App so far! Superb Customer Service! They were very quick to respond and always super helpful and friendly!
Kay was very responsive and helpful. Not every app is perfect, but the help that was received was great! Any questions I had was answered along with any issues.
I'm happy to hear this, thank you for sharing! - Emily, Support Lead
The support team at Wholesale Club is over the top! Paige is very knowledgeable and she replied all the requests promptly. She also proposed suggestions on how to address some of the features we needed (that was not directly offered by the platform). She even contacted the devs team to adjust some of the UX issues I had.
Thank you so much for leaving these kind words! It means a lot to me. I will be passing along to Paige!! - Emily, Head of Support
The initial setup of the Wholesale Club app is a breeze. The sync process is a little slow but other than that it's a great app. Kay from the Support team was a massive help. Thanks again!
Thank you so much for sharing! I will pass your kind words along to Kay :) - Emily, Support Lead
Exceptional customer service helping me with all the setup questions I had. Response time is so fast and very thorough and much appreciated!
For us, the best Wholesale application (after testing many others). Excellent support and reactivity!
Great solution to an ongoing hurdle in managing wholesale accounts - even better is the support Marius provides.
Quick, efficient and very helpful!
Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.
Thank you for leaving this review! - Emily, Head of Support
Great app! Looking for an app to handle our Wholesale pricing needs that doesn't require the need of a b2b gateway and Wholesale Pricing by Supple does just that. Great customer support and super fast assistance. Thanks
New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.
Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support