B2B Wholesale Hub
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Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
I installed the app because of the good reviews. Unfortunately, the app is underdeveloped in many respects. While the support team is helpful, the programmers behind it are unable to implement the essential functions for B2B trading. The price of €99/month is completely unreasonable – far too high. We unfortunately invested many hours trying to install the app and now still have to look for an alternative.
I'm sorry to hear you've had a disappointing experience. It sounds like the main issue was due to an incompatibility with another app blocking ours. The $99 fee is also our Premium subscription, we recommend for your needs switching to the $39 plan! I've sent you an email with more detail, hope to hear from you. - Emily, Head of Support
The support from these guys is amazing,, super speedy, super can do. Always on hand. We love this app
Thank you so much! - Emily, Head of Support
B2B wholesale app is fantastic! It was easy to setup and we are now getting easy B2B orders through our website. If I have any questions, the chat team are very responsive. I liked the app so much that I wanted to use it for another store I manage, however at present new customers cannot use the order minimums function while it is being worked on. I've contacted chat but there's no date for when it will be ready, so sadly I am going to have to get another b2b app for that client.
Great work! Can not recommend the app and the team enough. We asked for a little support in migrating the app over to a new theme. Rob was on hand through the entire process, going above and beyond to ensure the installation was successful. Thanks again!
Thank you so much, I really appreciate this review! - Emily, Head of Support
Very quick and helpful support. The team responded fast and handled everything in a professional and friendly manner. Thank you!
Thank you so much for this review! - Emily, Head of Support
Fast detaield responses to questions. We love the feature of being able to set a price for wholesale we do not use the percentage option we use the price. The app is easy to navagate. Recommend adding to your store.
Thank you!! - Emily, Head of Support
Using this app for years. Best service and works great.
App works great, and if anything comes up, the customer service is actually super helpful.
Very pleased to hear this. Thank you for sharing!! - Emily, head of Support
Expensive and leech-like
Hi, I'm sorry to hear you've had such a negative experience. I've sent you two messages over the past few weeks about this - hoping I can change your experience. Looking forward to hearing from you! - Emily, Head of Support