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The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service.
This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!
Wow this is such a sweet review, thank you so much for leaving it!! I really appreciate the kind words you've shared about my team. It means a lot to know our support is providing such value. Thank you again!! - Emily, Head of Support
Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.
I really appreciate you sharing this! Thank you! - Emily, Head of Support
The whole team was super friendly. Onboarding was seamless and I had wholesale orders coming through in less than 48 hours.
Thank you so much! I'm really glad to hear this! - Emily, Head of Support
Great customer service. Helped with some custom code we needed so that their app would work with our website. We have very complex pricing structures for different wholesale groups, plus we often need to check these customers out on POS. This app does it all. Please note, however, that wholesale customers will not be able to use other discount codes.
UPDATE: Customer service always excellent. They have always responded fast. We have contacted them a lot over the past year because of our changing needs. They always put in the extra work to get to the bottom of any problems we have run into.
Thanks so much for sharing this review, I appreciate you taking time out of your day to leave it. Glad to hear you're using it on POS too! - Emily, Head of Support
La migliore App per chi vuole creare una sezione B2B dedicata. Gestione completa del negozio e varie soluzioni per ogni esigenza!
Grazie mille! - Emily, Head of Support
Works well and support is responsive as needed. WIth 3 years experience is=t has certainly served its purpose with ease.
Thanks for using our app for 3 years! We're happy to have you :) - Emily, Head of Support
Wholesale Club is easy to use and they have a great customer support team.
Thank you so much for this review! I really appreciate it :) - Emily, Head of Support
We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.
This is a great review, thank you so much for sharing! - Emily, Head of Support
Very fast and efficient service, won't leave until all problems are fixed.
I really appreciate you leaving this review, and the acknowledgment of the commitment our team has to solving problems! Thanks :) - Emily, Head of Support
We had a problem that was tracked down to an issue with this app and it was resolved very quickly. The support person responded to our first email very quickly – within only a few hours. Then as soon as we gave them collaborator status they resolved the problem also within an hour. Amazing service. Highly recommend.
Thanks!
Thank you so much!