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Have been working with Wholesale by Supple since July 2017. This app works great and their support team kicks butt! I totally recommend this app. I'm a real customer. www.Charm14.com
The app works fantastically. The auto-generated discount codes work quite well and offer great flexibility over variant price alternative apps - it also works really well for our store as we use the one shopfront to sell our stock locally and overseas and this app allows us to discount our products based on customer tags - meaning we can "discount" to remove 10% GST/tax Australian customers have to pay for our overseas customers. Also since we use a live/dynamic currency converted to show prices based on location - using discount codes as opposed to variant prices also means we have greated flexibility - don't have to run 2 or more different stores and manually manage inventory levels between the 2 with the same stock!
The customer service is great - very quick, efficient and professional. I can highly recommended this app and Supple as a company to support your needs. Thanks again Supple!
The Wholesale Pricing app has solved our problems for the missing Shopify wholesale functions. Their developer team has been extremely helpful whenever we need any assistance customizing anything. I highly recommend!
This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day.
The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me.
I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.
Hi, we are sorry to hear that you are having trouble with Wholesale Club at the moment. The app has been incredibly popular and we are experiencing a higher than normal amount of support request. We've already escalated your issue within our team. Expect to hear back very shortly!
It's an amazing app and the support from the team was a great. We have also used net30 and volume discounts functionality and it's working great.
I unfortunately couldn't get B2B Wholesale Club to play nicely with other App integrations on my shopify store. So, was forced to uninstall it after about $2,000.00 and many hours of time trying to troubleshoot a successful implementation of the tool. I'm going to have to find another B2B solution.
I do believe B2B Wholesale Club would be fine on its own without other Apps that effect product discounts. In my opinion, it is probably a good decision to install this App ONLY if you do not plan to install or affect discounted pricing for D2C e-comm purchases.
Hi! I'm so sorry you had incompatibility issues with another app. This can happen from time to time, generally when two apps are competing for the same spot on the storefront. The best thing to do is always to reach out to us first! I also want to clarify the only charges you received from us were 2 monthly subscriptions totalling $84.50 which I've now refunded. I've followed up in an email with more detail :) - Emily, Head of Support
A fantastic app that is very easy to use. We had a small support issue that we needed to be resolved and the team sorted it right away. Highly recommend this app.
Thank you so much for sharing! Glad we were able to help :) - Emily, Support Lead
I am very happy with the Wholesale Pricing app by Supple. The set up has been very smooth, the service was fast, communication was excellent. Thank you! Janelle
Great app and amazing support. Highly recommended. https://boxquiz.dk
Rob and the Pixel Union Team have demonstrated superb effort to enable Wholesale Club to function on my website, as well as make a couple modifications that made my website pretty darn awesome. I am glad to have their help. I would definitely recommend their app.