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Easy to set up and any time we've needed assistance the service staff is quick to respond with a solution.
Thanks for leaving this review! - Emily, Head of Support
Really like how you can price your products based on customer tags. Prices can be discounted by percent or exact prices. The downside is that you can only use unlimited percentage based discount codes at check out-- no one-time use only or value based discount codes. The App support was helpful with setting me up for the different features available and answering my questions.
This is a great app with excellent support. Well worth the price. They will do their best to tailor solutions to your specific use case.
I'm glad to hear you had a good experience!! - Emily, Support Lead
This application is great and has allowed us to have a B2B interface on our site. Due to the display problems that were apparently related to the wrong settings on our theme, we requested their support. Everything was fixed very quickly, with the help of their developer.
Thank you so much for the kind words! - Emily, Support Lead
great customer support!
Thank you!! - Emily, Head of Support
A lifesaver if you're dealing with Wholesale customers using the Shopify POS app
This is a great app to have, if your offering discounts to friends, or tier discounts for clients, this eliminates all the hassle of creating discount codes, or doing refunds. It's as easy as attaching a tag to a customers email. Great service from the team also
I am a very simple drag and drop learner. I just learned what an app was just a couple of years ago :) Anyway, I needed a very simple app that wholesale customers can log in to and view what I have selected for them to be discounted. It also gives me the opportunity to set different levels, so I can advertise different levels for discounting. (gold, silver, 5% off, 10% off, etc.). It does not tag customers automatically, but that issue is manageable for us at this point. It also does not send out emails when the customer "graduates" to a different level and that, too, we can do on our own. One thing that is keeping me with this simple app is the fact that I can email support and they respond very quickly. They were quick to install the app and when I found myself stuck (many times - sorry, Marius), they were patient and willing to hold my hand through the instructions. I am sure there are more features I could tap into, but for now, having the capability for wholesale is all we need.
Really like and recommend this b2b app. Have the features that we need and the customer support is fantastic. Kay and the team have made all efforts to implement and customize the app to meet our expectations.
Thanks for this review!! - Emily, Head of Support
Terrible experience, the app does not work with large inventory stores. It gets stuck and partially works, not a reliable solution.
I wrote for a month to support asking for help, their startegy was to deny that their was a problem in the first place, and after weeks of back and forth of this I got tired and ended up switich to another app.
They take more than a day to reply. Our store sells 90% wholesale, so this was at the core of our business. After many years of using this app, all I can say is I was dissapointed.
The app sudenly stopped working and nobody cared to help me. I even subscribed to the top tier pricing plan to get better assitance, nobody cared. Please don´t reply saying that you were on your holiday break, I started with issues since Cybermonday and getting close to new years, still no solution
Hi Javier! Thanks for your feedback. We care deeply about our merchants and always reply to every ticket - including the two requests you submitted this month. As a small team, we aim to provide as much coverage during the holiday season as we can - this means it's a bit limited and slower than our regular hours. I'm sorry you had a terrible experience, I have sent you an email and am looking forward to a reply from you! - Emily, Head of Support