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I chose this app because of the other reviews I read. I would just like to say customer service is so important to my business, and I expect the same from other businesses. Supple Apps has exceeded my expectations in not only custom coding the app for us to meet our needs, but also in their quick email responses. I usually was responded to within an hour. I highly recommend this app! Also, the custom coding was super affordable, so if you need to add a few things that aren't offered in the initial app, reach out to them. They coded it quickly so we could get our site launched in time.
Pixel Union is very responsive to any issues. I have been using one of their themes and wholesale club for a long time - I'm very happy!
We've been using the B2B Wholesale Club app for multiple years now and it is a great way to manage multiple levels of pricing for multiple customer types and product groups. It's what I would call 'Advanced Pricing'. We actually had an issue where our customers were experiencing a failed page, but it was due to a change Shopify made. The support team at Orbit found the issue and implemented a fix quickly. Therefore, it's a great product with awesome support.
This is a great review, thank you so much for sharing! - Emily, Head of Support
We've had a very good experience with the Wholesale Club app. It's easy to use and the developers have been helpful in customizing and fixing any issues that have arisen.
We have been using this app for a long time, it's great and the support does an amazing job! Highly recommended!
Amazing staff support, had a technical issue and they were so thorough and helpful throughout the entire process. Great app, super helpful for our store.
Thought we had some problems with the Wholesale Club app, their support is fast and efficient (thanks Alex and Emily) and helped us find out the actual cause (which was a Shopify update to the Markets settings). Do be aware that Shopify's in-built multi-currency stuff is not supported, so all your markets need to have the same default currency if you're selling to multiple countries. We use a separate 3rd party app called BEST Currency to display converted currencies to international customers, that does seem to mostly cooperate with Wholesale Club.
Update 2024-Aug-27 - had some minor issue with a discount code not automatically syncing. Contacted them and it was fixed in 10 minutes. 10/10 customer support.
It was my pleasure!! Thanks for leaving this review! :) - Emily
Excellent app that allows us to run the same storefront for retail and wholesale customers. Support is very helpful in dealing with installation issues.
I am a very simple drag and drop learner. I just learned what an app was just a couple of years ago :) Anyway, I needed a very simple app that wholesale customers can log in to and view what I have selected for them to be discounted. It also gives me the opportunity to set different levels, so I can advertise different levels for discounting. (gold, silver, 5% off, 10% off, etc.). It does not tag customers automatically, but that issue is manageable for us at this point. It also does not send out emails when the customer "graduates" to a different level and that, too, we can do on our own. One thing that is keeping me with this simple app is the fact that I can email support and they respond very quickly. They were quick to install the app and when I found myself stuck (many times - sorry, Marius), they were patient and willing to hold my hand through the instructions. I am sure there are more features I could tap into, but for now, having the capability for wholesale is all we need.
We have been using this app for many years, and their customer service is amazing, special shoutout to Alex. Thank you so much!
Aw thanks for leaving this review, it means a lot! Glad you've had a good experience over the years :) - Emily, Head of Support