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Feature wise the app is great, however, the lack of compatibility with Shop accounts is a massive drawback! We have reached out to support for an answer on whether this issue will be resolved and have had no response. Pretty disappointing because otherwise the app is great.
I'm sorry to hear you've been having trouble getting in touch! Looks like we responded to your message the same day you sent it. Can you check your spam folders? I've just sent you another email now as a follow-up. Hope to hear from you! - Emily, Head of Support
The team Supple have been extremely helpful and fast acting, having everything set up for us within a day of contacting them. The app just simply works with no messing around. If you are looking for member-based discounts or wholesale app, I wouldn't hesitate to recommend these guys!
Great Customer Service and feedback. Took the time to work with me and resolve my question!
We had a requirement for a large Consumer Products Company for a wholesale portal in Shopify. Supple Apps and Wholesale did a great job setting everything up and even helping us with a code issue in our store that wasn't even their issue.
Great customer service and very knowledgeable. Highly recommend this app!
work well and very quick resoponse on questions. The cusomized pricing works reall well for our needs, and the product visibility feature works well too!
I'm glad to hear you've been pleased with our product visibility feature!! It means a lot to me to hear this positive feedback :) Thank you! - Emily, Head of Support
Wholesale is a great app that does exactly what we need and doesn't burden us with things that we don't! I tried several other wholesale apps and was very disappointed. We have multiple pricing levels, and additional discounts depending on cart size, and Wholesale by SuppleApps manages it all perfectly for us. Additionally, Marius is amazing at being there to help us with custom mods and support. I use all of the SuppleApps across 2 different stores (Thalia Wholesale & ThaliaCapos.com). In fact, I often look to see if they offer anything else that I might need. My favorite app developer on Shopify by far! A+
Alex is amazing - fixed my problem and found a couple of glitches that were also fixed. Such a relief to have someone on hand that knows what they're doing!!
Thank you so much for this review!! I'm happy to hear Alex was such a great help to you :) - Emily, Head of Support
Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option.
4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern.
We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if you have been on the demo and it's not live - check that out. It sounds silly but there was no alert even when the theme was published so we ran around in circles for a bit wondering why our test account wasn't showing the discounts.
Now we have it all going like clockwork. We've only installed a week ago, so far working well - will try to update good/bad over time once clients have more time to use it. I'm hopeful that now that we're live the speedy response time during business hours continues if anything comes up.
A lot of apps have step by steps for turning on various features and understanding functionality. Supple Wholesale Club doesn't have anything like that but with they will explain it to you over email with a bit of patience.
The group is based out of Canada on PT so if you're east coast early morning give it a little bit of time.
The Supple team is amazing, very fast and helpful response. The app is awesome, we have researched all existing wholesale apps in Shopify and eventually, we choose Supple! We need to follow up every order with the customers after they send order on our website, the Supple app (plus Net30 add-on) is our saver!
Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks Declan) :-)
Highly recommended!
Cheers, Paul