The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app did not perform well for the needs of our store. We experienced a breach with the lock app on multiple occasions and after 6 months gave up and uninstalled. I would like to note that the developer was quick to reach out to resolve our issues. The responsiveness of the developer was greatly appreciated, however, this app was not a good fit for our needs.