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Wonderful
Customer service. Never left wondering when I will get a response. Has helped me elevate my store and the shopping experience for my wholesale customers.
The app does exactly what I need it to do and the customer service is great!
We recently implemented this app and it is great for our needs. During the set up process Abdullah and the support team have been incredibly helpful - very responsive, friendly and helpful. We would highly recommend.
Excellent customer service! I changed to a new theme in which the wholesale pricing was not displaying properly. I contacted support and Wholesale Helper integrated the wholesale app to our new theme within six hours. It now works beautifully!
This app is the perfect tool for integrating retail and wholesale into one Shopify store. We could not be more pleased with the outcome and their excellent customer service. Thank you!!!
Thank you so much for the kind words. We're happy that we were able to get you up fast!
Let us know if you need anything,
Wholesale Helper Support
Great app that does what we need, but the support team are what makes it fantastic! Always go above & beyond.
First and foremost,
I would like to sincerely thank the team responsible for this app and the developers. We have been using this app for over 2 years now, and it has had a significant impact on our company's sales. After trying out numerous wholesale apps and testing them, this app had the most features, and it had many of the features we desired.
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[1. Dedicated wholesale section / B2B, B2C combined store]
What stood out to me most was the ability to choose between two styles in this app, which I found only this app offered on Shopify. Originally, we utilized the B2B style, where all products on the existing collection page would immediately receive discounts upon logging in. However, during a major website overhaul, as the discount rates differed for retail and wholesale customers, we opted to switch to a dedicated wholesale section that only wholesale customers could see. The flexibility to switch styles was truly appreciated, as most wholesale apps do not offer this dual functionality.
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[2. Features]
The app allows separate customer management, provides volume discounts, and issues coupons. The sign-up form is also customizable. It was incredibly convenient to have all related features available with just this one app, without the need for separate downloads.
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[3. Prompt feedback and customer service]
The best aspect is the ability to call and inquire directly. Even when contacted via email, we received prompt responses and feedback. Recently, when an issue related to this app arose on our website, the manager and developer formed a team, engaged in an online meeting with me, quickly grasped the situation, and resolved the problem in real-time. Furthermore, they continuously followed up to ensure our website was functioning smoothly. I sincerely appreciate the swift customer service.
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They made great efforts to accommodate our requests for various feature modifications and worked diligently to address them as quickly as possible. I am truly grateful.
Overall, the app has been good for us. We also use their Wholesale Order Form app in addition which is the best way to make things work for our needs.
We have faced a couple of hurdles, but their team is fast to act and the quality of work is solid. Between our entire website being functional for retail and wholesale and their bulk ordering app for larger wholesale customers, it is a great combination for businesses with a lot of SKUs that want an automated system that works consistently.
Our wholesale customers don't have issues and the nominal coding issues we have faced have been resolved quickly and satisfactorily.
Awesome to hear that your utilizing Wholesale Pricing Discount and Wholesale Order Form to create an amazing ordering experience for customers!
Let us know if you need anything,
Wholesale Helper Support
Years ago we sought out a Wholesale Pricing app and tried a bunch, but this one met our needs of individual product pricing and the monthly fee was very reasonable compared to the rest. We have a very large catalog of products >10,000 and Wholesale Pricing Discount B2B enables us to offer a complex wholesale pricing feature to our customers. The support is always top notch and we couldn't be happier to continue to use this app as we have done for the last few years.
Absolutely fantastic. From the functionality to the communication of the support team, WPD is worth absolutely every cent.
Would give them 6 stars if it were possible!
So far, I am IMPRESSED. Customer service team for this app is VERY fast to respond to chat inquiries. In less than 12 hours since trying to set up their wholesale app, I've interacted with customer support and 3 different very helpful customer service reps. Each inquiry was answered accurately, and I've even had them start to do some custom pricing options that aren't built into the plugin for me. I installed and tried to configure about 5 total wholesale apps (I didn't even try SparkLayer, too pricey for me starting out getting into wholesale) and Wholesale Pricing Discount app has everything I need. Most impressively, is their dedicated standalone "Wholesale Catalog" functionality. This is so cool, and is a combo of a wholesale catalog, and a quick order catalog. All of the other options they allow you to configure I think should cover most peoples functionality needs. I am very happy I found this team of developers, as they really are on top of things and respond within minutes, sometimes only a few hours in the middle of the night here with me being in the U.S.
After testing several of the other alternatives, I feel like this app is worth every penny for the time and trouble it will save you testing out and installing other wholesale options that just feel like they weren't built with everything Wholesale Pricing Discount app has been built with. Time is money, and this app and its great team will save me a lot of headaches. I'm happy I found them and don't have to stress out about finding the perfect wholesale tool. I wanted to try to make it work with free plans available from other apps, but they just didnt cut it.
You can stop your search for the perfect Wholesale app, this one is it!