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If I could give 0 starts I would! Had such high hope for this app after seeing they had 4.8 star reviews. I spent 2 months recoding / redesigning my site and adding built in features. I explicitly told the dev team to not break my site and to reach out during implementation if they had any questions or issues, since it was heavily coded.
They broke my chekout button. Had custom code to add ...
I've spent 200+ dollars (almost six months of subscription) and a lot of time and work subscribing to this app, which is impossible to connect with my existing theme and other e-store essential apps. I am beyond furious and unhappy with the product. When I contacted the service because the application functions were not working, I received requests to make additional payments.
I have given the ...
It seems like it has potential but the app required me to book a meeting for the following day and honestly I don't want to do some sales call or wait a day for this. Removed the app. May be great but I will never know
I tried the free trial for the "Basic" plan, I spent 20 minutes on it realizing there were features that were only for the top paid plan..... It made it very confusing for me to work with as it wasn't clear at all what the basic plan covered as I was given everything to work with... I feel as though this is a scam to make me spend time on all of it and setting it all up then after the free trial ...
The app is not even bad. But man...the support team is quite awful. They offer a solution where you can merge your B2B/B2C shops, where their team takes care of installing the code on your theme files. Well, after a week their "TECHNICAL" team couldn't even access products. They didn't success to do what they offer and asked ME to help.
Just don't waste time with such improvised "professionals".
Really bad customer service, they don´t help and provide solution with minimum requeriments that the app should have
Hi, we have emailed and called a few times to help navigate. Regarding features, we get 3-5 feature requests per day so hard to build new features into the product ...
This app has led to the absolute worst nightmare to our store!
We onboarded with the app at first, and it turned out to not offer the feature that we where looking for, which was to offer collection based tiered discounts.
Everything ok so far, this can happen. We then requested them to remove the left over code that the app had left in the theme files, they told us it would take a couple of ...
The app works as advertised, but support is very poor.
I have had experiences where they simply don't respond to requests without multiple emails over the course of days to more than a week.
For example, I requested a re-install on an updated theme (NOT a free service) on 9/2 and didn't receive a response until 9/11. On 9/7 I wrote to say that I was still waiting, and didn't get a response until ...
Poor app. Does not work properly. And does not provide any support. BEWARE of this app. You will receive reply without any resolution. After a while there is totally no reply and no support. & Apps is buggy and does not work correctly. Very bad app & Very bad Support. Totally do not recommend.
You will lose money!!!!! This is a terrible integration. Support for the app said they needed 48 hours to integrate which sounded great. Once they said they were complete we started a trial and lost money on every sale as they prices on all variations changed to cents instead of dollars. We quickly changed it once we caught it. Contacted the support to let them know of the issue. We are now going ...