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The app is pretty good value considering the options and the features are decent. Implementation was a bit hit and miss so their QA processes could be better but they persisted and got it working as it should eventually.
Excellent customer service from Hayden Hassan. He was extremely resourceful and wanted to help us.
Its app is not 100% ideal for 2 reasons: if you have variants that must be hidden from different customer levels, and if your store is bilingual.
The team has been quick to answer our requests and implement them.
Overall, happy with the first few weeks utilizing this app.
It's been an overall well working app for my business needs. The support team has been helpful when needed in building aspects, as well as with questions along the way.
We have been using the app for a few years, and overall it does a good job. I sometimes struggle with bulk uploading excel file, when something changes in the discount groups, and it is not easy to find the error. A good thing is that the support is working. I would suggest, a better tool to find the problem in the excel sheet, instead of an error just saying the Excel is not correct.
Right place, right time, right app.
That’s how we like to roll! 🙌
Thanks Intersign team for entrusting us and we'll continue to do our best for you!
Wholesale Helper Support Team
UPDATE: They worked with me to help fix my theme. I am grateful that they changed the code back so my customers could check out.
I am pretty sure when I uninstalled this program, it broke the theme for my store. Super fun times, my customers haven't been able to check out normally.
Glad to get you on the right track!
Let us know if you need anything in the future :)
- Wholesale Helper Support Team
very helpful support. they are very present. very helpful app for developing wholesale business. thank you
Just kicked off our store this week. Having to use 3 apps to get our rather simple needs to work. Yet, it seems to work well. Had a couple issues with set-up that app folks agreed they are aware of and are fixing. Not big deals and easy work-arounds. Customer service has been darn good. So 4 stars for now. And hopefully 5 soon.
While we ultimately decided to use a different solution for wholesale pricing, for simplicity sake; the support team was very helpful in trying to assist us in resolving our issues.
Initially had struggles with setting up the app but received a 1/1 call with screen share tutorial to fix everything. Step by step guide through helped a lot, thank you. This app now fulfills all of our requirements and is a great addition for any wholesalers.
The design is simple and easy to understand. Above all, I am relieved by the kind support and the quickness to clear problems.