評價 (538)

整體評分
4.8
各級評分數量
  • 93% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 3% 的評分為 1 顆星
2021年2月10日

Don't waste your time...... no support, no communication. App doesn't work and when it does its faulty... the only thing I can possibly think of regarding all the good reviews they've got is that they have bought them or there fake ... I'm not quite sure, but one thing I do know is this app, and the support is a waste of time.

Tranquility Representative Store
英國
使用應用程式 3個月
2023年6月16日

Nothing works properly, i've come across so many problems that i had to pay a whole months for nothing since my free try expired before i could finish setting it up. The support are quick to respond, but give no helpful answers. I had to get it to work with my website team or by myself. The app can be in only one language, it's not compatible with shopify market (whatever that is). I have a simple B2C and B2B store... Really bad experience.

Les petits Tousi
加拿大
使用應用程式 19天
Wholesale Helper 已回覆 2023年7月6日

Hi, we are sorry you did not have the best experience.

We have refunded the charge and have updated our app to work with Shopify Markets.

If anything changes in the future and needs our help, please let us know.

2021年12月23日

The support is terrible. If it works for you on the first go around, then great but if you need any help beyond that expect to wait days on end with very little to no communication. Seems like a good app, but the support is absolutely TERRIBLE! If you like to have good customer support - stay far away from this one.

11Bravos.com
美國
使用應用程式 14天
2020年12月23日

There is little support for this app. Have tried to schedule demos and even meetings but nobody turns up on the other end. Their support only works 3 days a week.

Avenue 4 Paws
新加坡
使用應用程式 7天
2022年3月18日

This app on premise offers everything we want however we experienced some issues after starting our trial. We invited a staff member as per instructions but did not hear nothing for some days, when we managed to get the installation completed the installer had reversed changes we had made on our theme. Eventually I got notice the install was completed and those changes were reverted on the theme they were working on but unfortunately the theme did not reflect those changes and the wholesale app still did not work.

2Petalrose
英國
使用應用程式 6天
Wholesale Helper 已回覆 2022年4月5日

We do acknowledge the initial integration request slipped through the cracks and took additional time.

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make ourselves better.

We would like to clarify that our team always creates a backup copy of the theme for integration. Also, the team keeps the pre-integrated theme published, giving you the opportunity to check the integrated one first before publishing it. This is part of our onboarding process.

The file change was because of the third-party app "Fast Bundle" that we found in the pre-integrated theme. It may have been added while our team was working on the integration. Some apps automatically add code when you open the app.

We spend a lot of time comparing files and got back with the cause of the problem. Wholesale Pricing Discount app had nothing to do with the changes in the file; it was a third-party app.

We always try to ensure merchants get the smoothest product experience. Our small team spends a lot of time and effort to meet the merchant's requirements.

If we can help any way in the future, just let us know at themes@wholesalehelper.io

2021年3月31日

The service is shocking!!! I installed the app and quickly realised it wasn't for me. I've been trying for the past 2 days to get them to remove code left behind when I uninstalled the app. I get through to an agent. they message me and want me to try. I didn't have a backup. I have explained that we "DESPERATELY" need the code removing and still nothing. I've explained that it needs removing ASAP but as I say the service is terrible and nothing has happened apart from sending me a collaboration request.

Fox & Wolf
西班牙
使用應用程式 大約9小時