B2B Großhandel

ABOVE AND BEYOND — this team truly earned every word of that.

We hit a tricky roadblock: we needed wholesale pricing for our B2B customers AND volume bundle discounts for our retail customers, all running side by side on the same store. On paper, that shouldn't work — discount apps almost always fight each other.

The Wholesale Helper team didn't just tell us "sorry, not compatible" and move on. They dug in. Shanna, Karla, Ahmed and Andres worked with their dev team through multiple rounds of testing to figure out a real solution. When the first bundle app conflicted, they recommended an alternative. When that alternative wasn't quite right, we moved to Dealeasy, they went back to their tech team AGAIN and built a custom "soft-disable" workaround so Dealeasy bundles silently skip for our logged-in wholesale customers while still working perfectly for retail.

Then we hit another wrinkle — our color swatches were tied to the bundle app, so wholesale customers couldn't pick variants. Their team built ANOTHER custom solution: color swatches now conditionally show for logged-in wholesale customers across every product with a wholesale offer.

This is easily the most involved support experience I've had with a Shopify app, and every step was handled with patience, clear communication, and real problem-solving. They turned what could have blocked our entire site launch into a seamless dual B2B/B2C experience.

If you're running wholesale alongside retail and worried about app conflicts — these are the people you want in your corner. 10/10.

When Shopify rolled out a new Customer Account login structure it changed the design and experience of our wholesale login page in a way that was very confusing and off brand. The app team didn't hesitate to jump right in and provide hands on advice, support and implementation. They were timely, responsive, and very helpful!

We migrated from another B2B pricing app on very short notice, and Matteo and the team were incredibly helpful. Within just a few hours they implemented all the custom adjustments we needed that couldn’t be configured directly in the app backend. Thanks to their fast support, we were able to complete the entire migration within a single day. The app works flawlessly for our B2B pricing now, something that unfortunately wasn’t the case with our previous provider. Highly recommended!