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UPDATE: Went to 2 stars because I saw that they responded the emails I submitted. Not adding any more since the responses didn't fully answer my questions and the app is not user friendly. As an example, the discounts only show up in the cart not while the customer is shopping. Why would I want to show my retail prices first to a wholesale customer?
I have submitted 4 support tickets and no response (plus an original one several weeks ago). One ticket was just to see if they got the others. Very surprised based on other reviews. I am very disappointed. First the app doesn't do what it says it will then I can't get help. Another wholesale app bites the dust for me. :-(
Hi again! Thanks for updating your review. In our responses to you, we were requesting access to your shop so we could investigate your questions further.
Wholesale Now CAN display wholesale prices on product pages, but we may need to tweak your theme to get that particular feature working - hence why we were requesting access ;)
Hope you'll try Wholesale Now again.
Hi there! Chris from Website On-Demand here. I checked our support system, and we responded to each of your emails but didn't hear back from you. It sounds like our responses got stuck in your spam filter. I'll email you shortly from my personal gmail and hopefully that'll get through.
Just what I was looking for in an App
Great Customer support from Jorge - Helped me to provision the wholesale shopping page and wholesale user setup.
Hello to our friends from BearHands and Buddies
Thank you for the glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing. Jorge is the star of our support team and we are delighted to know that he was able to assist you. We’ll make sure we pass your kind words along to Jorge, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Wholesale & Custom Pricing Support Team
great support, great product. Very happy with the features.great support, great product. Very happy with the features.
Hello to our friends at Sixth Element
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & The Wholesale & Custom Pricing Support Team
Just started to use the app, it was very easy to install, and easy to setup. I wanted some adjustments and the support team was very quick to assist! Looking forward to using the app!
Hello to our friends at ElimUSA
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Wholesale Pricing Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Wholesale & Custom Pricing Support Team
Fantastic - basic of course - but hey does a great job of one thing
Easy to use and exceptional customer service even helped mem during Christmas vacation. I recommend !
Hello friends at evosbath
Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Wholesale & Custom Pricing Support Team
So far so good! Easy set up. My only suggestion would be that it would be great if at checkout it would tell customers how much more they needed to add to their cart to receive the wholesale pricing. Otherwise, great and easy!
Free plan really a waste of time. For businesses starting out in wholesale I believe there is a need to offer at least a collection to the first Discount group offered in Free plan. One product really does not suffice. Maybe add a basic or intermediate level between free and professional. So users can try it more and get up and going before leaping to Professional costing. Other than that I think it would be great for larger businesses that have the revenue to support the fees. I would return if this was possible as the set up was easy. But at this stage 3 stars for one product.
Thanks for the feedback on our pricing plans! We'll be launching an intermediate-level plan soon and will let you know as soon as that launches.
App didn't function at all. Contacted support who couldn't see we had the app installed. Several back and forth's, not a single step taken to address the issue and we decided to continue our search for an app that provides more help than frustration.
Hi there! It looks like your ticket was mis-categorized under our other app. Our support staff did actually try to address your issue, but you unfortunately refused to provide a customer account that we could test with. Hope things work out better with your next wholesale app.