Avaliações (205)
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the discounted price doent show up on the order form. It doesnt show up until you add it to the cart
Thanks for pointing this out. I can see how not seeing the discounted price right away could be confusing. The total updates once the item is added to the cart, but we understand it would be more helpful to show that earlier.
If you’re still running into this or have questions about a specific order, please reach out to our support team so we can take a closer look and help sort it out. We appreciate you flagging this 🙌
horrible. stay away!
That’s really tough to read, and we’re sorry your experience felt this way. We’d really like the chance to understand what went wrong and help make things right. Please reach out to me directly at sharky.sagansay@staytuned.digital, and I’ll work with you directly to sort this out.
- Wholesale Pricing Now Management team
Great customer service! Having trouble customizing discounts and free shipping. Their team was responsive and guided me through the process. They also logged into our account with permission access to complete an update and change some settings for us. Very helpful!
Hey team!
Your feedback is highly appreciated and we're glad that our team was able to help! Thank you for sharing your experience with us, this helps us a lot and will definitely boost our team's morale.
If you need help with anything else, you know where to reach us!
Helpful customer service when I had my first issue since adding this to my storefront 13 months ago. Simple to use, does just what I need it to.
Hey there Peter Prints 3D and team!
Thank you so much for taking the time to leave us a review! We're thrilled to hear that our team was able to help you out. We're glad that you're having a great time using our app as well. We'll do our best to continue to improve our app to better suit your needs.
If you need any help, please don't hesitate to reach out to us!
Trying to reach someone for the 100th time when there are glitches in their app. We pay for a service that is actually making our wholesale orders harder. Someone please contact us ASAP.
Hi there,
We’re truly sorry to see your experience reflected in a 1-star review, especially since we’ve been actively replying to every message you sent us. We’ve checked the history on our side, and it looks like our responses may not have reached you, as we never received a follow-up from you.
We’ve just sent you a fresh email again so we can reconnect and help you resolve the glitches you’re facing. If you don’t see it in your inbox, please check your spam/junk folder; sometimes Shopify email routing causes messages to land there.
We’re committed to getting this fixed for you as quickly as possible.
Also, you can contact us directly from the app, using the live chat box in the lower right corner of the screen.
Thanks for giving us the chance to make this right. We’re here whenever you’re ready.
Generally, it's a great app for individual discounts, BUT we live in a globalized world, and the app does not support any kind of translation or allow third-party apps to translate the app's content on the frontend.
If this could be optimized, it would be fantastic! Unfortunately, customer service mentioned it's not possible at the moment :(
Hi there KSE-LIGHTS Shop and team,
Thank you for your honest review. We understand how important it is for our app to work or support translation apps especially if you are working with customers from different parts of the world. We have this on our list and we'll do our best to get this deployed in the next update.
If you need any help or have questions, please feel free to reach out to us.
Great customer service. Very useful app!
Hi IR-LOCK and team!
Thank you for the 5-star review! Your feedback completed our day and made us even more motivated to provide excellent customer service! We appreciate your support.
If you have any questions or need assistance, please let us know. We're happy to help!
the Customer Support is AMAZING Shout out to GIRLIE , she saved my job
-From South Africa
Hi there Spazio Lighting and team!
Thank you for the incredible review! We’re thrilled to hear Girlie made such a difference. Support like this shows how dedicated we are to helping merchants succeed, no matter where they are in the world.
If you need help with anything else, please feel free to reach out!
We've had a great experience with this app! The customer support has been very helpful
Hi there RASM team!
We are delighted to hear that you had a great experience using our app and talking with our support team. We work hard to ensure that we provide a world-class customer experience, and we're happy that you appreciate it.
If you need further assistance, you know where to reach us!
When this app works, which is almost never, it's great. but it breaks ALL THE TIME and customers are constantly contacting me to re-do orders that the app messes up. As soon as I am able, I will find another app instead of this one.
GREAT customer service!! They've helped me right away every time I've needed it.
I know I can rely on them to help if a problem arises. This app is wonderful as it lets me offer wholesale pricing to specific clients. My only issue is that the pricing does not show on the product pages, which clients find confusing. If it did that too, it would be even better!
Hello Urban Baby Bonnets,
Thank you for the positive review. We love to hear that you had great customer service and that you will reach out and get the support you need, when you need it! We hope that we can get the pricing feature that you are requesting in the near future. It is great that Wholesale Pricing Now is working for your business.
Stephanie and the Customer Support Team
