Wholesale Pricing Now: B2B

Thanks for pointing this out. I can see how not seeing the discounted price right away could be confusing. The total updates once the item is added to the cart, but we understand it would be more helpful to show that earlier.

If you’re still running into this or have questions about a specific order, please reach out to our support team so we can take a closer look and help sort it out. We appreciate you flagging this 🙌

That’s really tough to read, and we’re sorry your experience felt this way. We’d really like the chance to understand what went wrong and help make things right. Please reach out to me directly at sharky.sagansay@staytuned.digital, and I’ll work with you directly to sort this out.

- Wholesale Pricing Now Management team

Hi there,

We’re truly sorry to see your experience reflected in a 1-star review, especially since we’ve been actively replying to every message you sent us. We’ve checked the history on our side, and it looks like our responses may not have reached you, as we never received a follow-up from you.

We’ve just sent you a fresh email again so we can reconnect and help you resolve the glitches you’re facing. If you don’t see it in your inbox, please check your spam/junk folder; sometimes Shopify email routing causes messages to land there.

We’re committed to getting this fixed for you as quickly as possible.
Also, you can contact us directly from the app, using the live chat box in the lower right corner of the screen.

Thanks for giving us the chance to make this right. We’re here whenever you’re ready.

We’re really sorry to see your experience hasn’t been great so far. Our support team aims to reply quickly to every merchant, and after checking our system, we weren’t able to find any tickets or messages from your store — which means we may never have received your request.

To make sure we can help you properly, I’ve just reached out to you directly via email so we can understand what went wrong and get everything resolved for you as quickly as possible.

Your feedback matters a lot to us, and we’d truly appreciate the chance to turn this around. Looking forward to hearing from you!

Hey team!

Your feedback is highly appreciated and we're glad that our team was able to help! Thank you for sharing your experience with us, this helps us a lot and will definitely boost our team's morale.

If you need help with anything else, you know where to reach us!

We’re truly sorry to hear about your experience and the frustration this caused. Our team reached out several times to assist and investigate, but unfortunately, we didn’t receive a response. We completely understand how serious it is when theme changes affect your live store — this is never our intention. If you’re open to it, we’d still like the opportunity to review your setup safely and make things right. Your feedback is valuable, and we’re always working to improve the app’s compatibility for all regions, including European stores.

Hey there Peter Prints 3D and team!

Thank you so much for taking the time to leave us a review! We're thrilled to hear that our team was able to help you out. We're glad that you're having a great time using our app as well. We'll do our best to continue to improve our app to better suit your needs.

If you need any help, please don't hesitate to reach out to us!

Hi there KSE-LIGHTS Shop and team,

Thank you for your honest review. We understand how important it is for our app to work or support translation apps especially if you are working with customers from different parts of the world. We have this on our list and we'll do our best to get this deployed in the next update.

If you need any help or have questions, please feel free to reach out to us.

Thank you so much for your thoughtful review!

We’re really glad to hear that the setup worked well for your wholesale pricing needs and that Ron and RJ were able to get everything running smoothly.

We truly appreciate you taking the time to share your experience, especially during your trial period, and we’re excited for you to see the upcoming updates, including collection-level pricing.

Thanks again for choosing us and for being part of the journey!

We’re very sorry to hear this was your experience — that’s absolutely not the level of service we strive to provide. Our support team did try to reach out to assist and resolve the issue, but we haven’t received a response so far. We’d really appreciate another chance to help make things right. If you’re open to it, please get back in touch so we can personally review what went wrong and work toward a proper resolution.