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Very good Support! The App was not working properly after i installed it in my store but i was just hitting up the Support and they fixed all the issues with my custom template so that it's working now.
I was just sending a screenshot of the errors that occured and in 1-3 minutes the problem was solved!
A big thanks to Amandeep! He really knows what he is doing even after the 10th question/issue he was very nice and responded very quick. I have never experienced a better support in any app i'm using since 2015.
Hello BiLi Shop,
We so appreciate you taking the time to leave us this excellent review! It is even better that you reached out to get assistance so quickly after realizing there was some issues you needed to address. Amandeep is very knowledgeable on anything that has to do with Wholesale Pricing now and if he does not have an answer, he will find it. Thank you for using Wholesale Pricing now.
The Wholesale Pricing Now Support Team
I installed the app, I configured it and it does not work. I have sent more than 4 messages to help me and solve it. It's been 15 days and I'm still waiting for your help. I will change the review when they solve the problem.
Hi friends at LaFlamencadeBorgoña,
We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Wholesale Now journey.
When each client asks for help with Wholesale Now, they’re contacted immediately to be assisted by an expert in our success team. When contacted, you did not respond. It might be that you got our email in your spam/junk folder.
The team even sent you a calendly link so we can have a call at your convenience:
https://calendly.com/wod-support/call-with-nicoz
When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!
Sincerely,
-- Chud and The Wholesale Now Support Team
WARNING! Do not use this app! The wholesale prices appear, and it shows customers what they should be charged, yet it charges them regular retail prices when they pay. This has resulted in a huge loss my store.
Hi there,
We are so sorry about this. We've been trying to resolve this issue in a timely manner but haven't heard back from you. This issue can be of 2 things:
1) Incompatibility with other running apps
2) Minor settings tweak from our app
Please email us at support@websiteondemand.ca and I can guarantee you that this will get fixed in no time.
Sincerely,
Robert
Ops Manager
A great plugin, seems to be working as expected, but a must-have feature for our business would be for this to work in multiple languages. At the moment the pricing table shows only under the main language of the website.
Hello friends at A-Masks
Thank you for your feedback! It is very much appreciated, we have made note of this and will take it into consideration for future updates :-) All the best!
- Melissa & The Wholesale Pricing Now Support Team
I used this app so I can start offering trade discounts without having to set up a new website. Pretty easy to set up and the customer service when I had a question was excellent.
Hello to our friends from Countryside Books
Thank you for your glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu and The Wholesale Pricing Now Support Team
When the app did not work with my template, the support team was very prompt to escalate it to the developers, who had it working in one working day, (I contacted them on Saturday, and they had it working Monday afternoon).
Hello to our friends at Oh Goodness Bakery
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Wholesale Pricing Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & The Wholesale & Custom Pricing Support Team
Horrible service, been sending them messages to fix the bug on the app for weeks. All promises no follow-ups. Avoid them if you can.
Hello to our friends at VapeMart
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Wholesale Pricing Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I looked into the issue and the bug you see with the app is indeed strange. We have our best developers working on your issue right now and I am positive that the issue will be resolved soon.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Wholesale & Custom Pricing Support Team
App is great and easy to use!
At first I had some issues getting the app to work right but after working with Alina, we got everything the way I wanted it. Thanks Alina for your due diligence. I would recommend this app to any business looking for an priced right solution for their wholesale e-commerce business.
Malcolm
Canada
Hi there King Merchandise Office Supplies,
We appreciate your 4-star review, so thank you! It is great that Alina could assist you with what you needed for your store. It is great that Wholesale Pricing Now is helping you to generate what you need for your wholesale e-commerce business.
Stephanie and the Customer Support Team
Great service by Aman — jumped on a call to fix issues we were having and was really friendly as well.
Hello to our friends at Jungley
We're so happy to hear that you are enjoying Wholesale & Custom Pricing. We appreciate you taking the time to share this review with the community and us! We are delighted Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be glad to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!
Tanu & The Wholesale Pricing Now Support Team