Wholesale & Custom Pricing

Wholesale & Custom Pricing | Reviews

by Website On-Demand

Wholesale, Discount & Custom Pricing with Order Form Made Easy

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    74% of ratings are 5 stars
  • 4 of 5 stars
    14% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

6 reviews

Simple Soaps for Simple Folks

I have had a terrible time with this app; my wholesale customers are very frustrated that they can't order with ease (quantity restrictions, and pricing/checkout failures are a constant thing), and I'm manually adjusting every order. Their customer service is with email only, and I've bounced through 4 technicians that have yet to solve the problem. No one seems to read the threads or understand what the previous tech had done. I would NOT recommend this app.

Developer reply

November 2, 2021

We are so sorry about this.

It seems that this is something we can fix but due to multiple people handling a specific concern, misunderstandings may occur.

If you are still open to try our app, I will personally address this. I'll be your guide all the way through, just let me know.

Also, note that we do have chat support.

Sincerely,
Chud and the Wholesale Pricing Now support team

LaFlamencadeBorgoña

I installed the app, I configured it and it does not work. I have sent more than 4 messages to help me and solve it. It's been 15 days and I'm still waiting for your help. I will change the review when they solve the problem.

Developer reply

September 24, 2021

Hi friends at LaFlamencadeBorgoña,

We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Wholesale Now journey.

When each client asks for help with Wholesale Now, they’re contacted immediately to be assisted by an expert in our success team. When contacted, you did not respond. It might be that you got our email in your spam/junk folder.

The team even sent you a calendly link so we can have a call at your convenience:
https://calendly.com/wod-support/call-with-nicoz

When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!

Sincerely,

-- Chud and The Wholesale Now Support Team

Fox & Wolf

I would not recommend. 2 months now I've been promised that the 60 day free trial would be activated, as it didn't activate in my account when added. So, I've been charged $54 for a app that should have been free. The customer service team have been told numerous times and each time I'm promised the manager will activate the offer. Now, I was told the credit would apply to my last bill. Again this month I've been charged. I do not recommend

Developer reply

April 14, 2021

Hi there,

We apologize for this.

The 60-day free credit will only be added to your store, provided you've contacted us right after you reinstalled.
Please contact us at support@websiteondemand.ca and we'll address this concern ASAP.

Robert
Ops Manager

MoSu Maison

WARNING! Do not use this app! The wholesale prices appear, and it shows customers what they should be charged, yet it charges them regular retail prices when they pay. This has resulted in a huge loss my store.

Developer reply

March 14, 2021

Hi there,

We are so sorry about this. We've been trying to resolve this issue in a timely manner but haven't heard back from you. This issue can be of 2 things:
1) Incompatibility with other running apps
2) Minor settings tweak from our app

Please email us at support@websiteondemand.ca and I can guarantee you that this will get fixed in no time.

Sincerely,
Robert
Ops Manager

Hitachi Merchandise Store

Couldn't get the app to work and very slow support I wouldn't recommend. Not a great experience at all

Developer reply

November 11, 2019

Hi there. Our support times are clearly written on our app store page. We respond to all support tickets within one business day or less - usually within hours. It looks like you had our app installed for less than two hours.

BigTopShirtShop.com

App didn't function at all. Contacted support who couldn't see we had the app installed. Several back and forth's, not a single step taken to address the issue and we decided to continue our search for an app that provides more help than frustration.

Developer reply

August 18, 2019

Hi there! It looks like your ticket was mis-categorized under our other app. Our support staff did actually try to address your issue, but you unfortunately refused to provide a customer account that we could test with. Hope things work out better with your next wholesale app.