Sami Wholesale Pricing B2B
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Tiene fallas básicas al momento de la implementación, no se cargó el formulario de registro, después los precios por volumen no se aplicaban, se colocó una tabla con los precios por volumen sobre la imagen principal de mis productos... le falta robustez. Sí la atención es rápida, pero requerí mucho soporte y no me da certezas para operar con esta app.
The application was excellent until I enabled the volume pricing feature, which is a crucial promotion for our store. However, the application is not applying the appropriate discounts, which hinders customer purchases. Currently, I am compelled to exert additional effort to retain customers due to the misleading nature of the application. It displays discounts on product prices, but when customers proceed to checkout, the prices remain unchanged. Consequently, customers are either compelled to pay the full product price or are unable to make a purchase and subsequently contact the business to inquire about the discrepancy in the discount. Therefore, I kindly request Sami to rectify this issue. While we are willing to invest in the application, we expect it to function as advertised with the additional features we have or will purchased.
The cart is only assigning the discounted wholesale price on the most recent item added to the cart. Have not been able to get support to respond for two days now. Today it says they are on a business trip. Going to look for someone else.
The app itself looked great but the quick order form didn't work on our store due to not being compatible with other apps installed - which is going to be a really common occurrence. You hope their dev team could help figure this out.
The Sami team just said they couldn't help us so we had to delete the app.
If the app works with your tech stack then I'm sure it could be great but cannot fully assess.
On behalf of the team, we sincerely apologize for disappointing you.
We always strive to meet all of our customers' needs, but sometimes the solutions proposed can be very difficult to implement, or there may be no solution at all.
We understand that you are very dissatisfied because our app has not met your expectations and we also realize the significant and benefits if our app can work with other third party apps like you said.
However, it's currently one of our limitations and we're still trying to find a way to sort it out in the future
We sincerely seek for your sympathy and hope you can give us a chance to improve
Had to abandon this app in favor of another as tech support was lacking. Nice people but insufficient support.