The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
waited 4 days and still no reply, not setup, and wasting my time. 100% do not recommend. No easy way to cancel subscription.
Hi, you installed the app on saturday and we normally work on weekdays from monday to friday. First thing we did monday morning is to request access to your store to perform the appropriate changes in your theme. We kindly ask you to reconsider the review as we trully think it's not fair.
its been over 3 days since I have installed the application and still did not hear back from the support team to finish the installation and have my Shopify theme configured. I reached out directly to the support team with the email they provided- in the email, it states " will reply back in 1 business day or less" however it's been over 24 hours and I still have not received a response back.
Não funciona corretamente. Não ficou corretamente definido os preços, os mesmos não alteram na contas de clientes, é fácil de usar, mas o efeito final não ficou como o desejado.
We need to mention that you wrote the review no more than 30 minutes after installing the app. The app changes which are performed by our team didn't even take place so you couldn't even try the app. We have been emailing you in order to help but no feedback has gone through.
Sincerely Coffee Roasters
Was told they could do a custom extension for our business. I paid the invoice and they never delivered. I attempted to contact them multiple times and never received any communication.
The refund was issued. And indeed we did communicate with you in order to help you with any issue.
Very disappointed. The app was added on Friday, permissions granted to microapps first thing Saturday. Now it's Wednesday afternoon and I have no response to my emails. This app cannot be installed without Reuben's support and the documentation is non-existent . I received an email from them on Monday that said there were 21 people a head of me for installation. Then he said it would be installed by Tuesday afternoon. Shopify Admin shows they never even logged into my account and he has not responded since Tues. VERY FRUSTRATED that I spent so much time on their product and have waited since last week. I have customers that want to make wholesale orders and this has been a huge waste of time.
Petites Pommes Classic Floats
I have been charged twice for app features that were never installed. Tried contacting support twice and got generic unhelpful answers and features still not being accessible. Deleted the app before even using it - but cannot get hold of support and looks like impossible to be refunded the double (!) charge. Don't waste your time!
Do not trust their reviews. They are bribing people to leave 5 star reviews - before they've even used the app.
The initial set-up is intentionally difficult, requiring you to go in to edit the raw code in order to get the pricing tiers to display on your product/category pages, and the code they tell you to look for doesn't exist.
When you run into trouble finding the code they tell you to look for, they have a big "don't worry, we'll set this up for you - for free, just email us!" notice on the settings page.
After requesting that help, they send you an email saying "there are 43 other people in line in front of you, but if you go leave us a 5 star review, we'll move you to the front of the line!"
Seriously? In order to even get this app correctly installed, we have to go leave a 5 star review... before we've even been able to use the app???
Based on our limited use, we found the app to be seriously lacking in settings and options, and had already switched to another, before we even got their "bribe" email.
TOTALLY UNETHICAL, I can't believe the Shopify app store allows this. Steer clear.
River Birch Candles
Not a good app. Has hidden fees and they make it so you need their support. This app only has 4.6 stars because it forces you to give them a 5-star review if you want their help within 24 hours. They took more than 100 hours to help and we were continuing to wait until we just uninstalled.
Waste of time.
Wellness Warrior Herbal Medicines Essential Oils
I'm really excited for this new feature! I tried to edit the code myself however, I'm not finding one field that is required so I've asked that the app developer do it for me. I just can't afford to get it wrong! So far, I love what this can offer. They say it should be up and running in 24 hours, so if that's the case, I'll revisit this review!
Update - I'm not at all pleased thus far with the response to my request. After I downloaded for my free trial period, I was asked if I could leave a good review immediately and they'd help load this program on my Shopify profile within 24 hours. It has now been 3 or 4 days and after two tickets, still nothing has been loaded.
If you're able to help, please reach out to me. I've added you as an admin, and sent emails requesting you to set this up for me. I am HAPPY to change my rating back to a 5 if you're able to assist today. Thank you!
Installed and deleted not long after setup. Don't waste your time. Tutorials are outdated, priced high, better options out there. We've gone with Locksmith.