Wide Bundles ‑ Quantity breaks
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Do not use it ! Randomly just took it of our site and lost us at least £30K in rev for the day so far. Logged in and have an option to choose a plan again, complete joke of an app.
Paying for ads and people dont even have an add to cart option, avoid.
Hello, sorry for the experience you've had
There is something I don't understand: You've been with us for 2 years and never had any problems. We helped you at many occasions on support and you were always satisfied
There was a small problem and we fixed it quickly.
After reviewing our analytics, we noticed that the number of sales and the amount generated is in line with the average of the last 3 months and we didn't notice a huge drop.
And to this day you are still using our app, so we don't understand.
We're sorry again and wish you the best,
Mat
For those who are looking for a solution to create proper bundles that working with COD apps like RealeseitCOD, this app is useless, even if both app developers of Releaseit and Widebundles are advertising this 2 apps are working together, they are not.
Hello, we advertise it that way because we used to work together without any problem on our first bundle system.
Since then, we released a second bundle system, and ReleaseIt doesn't work on it yet (it still work with the first one). We are currently working with them to make it work.
We already worked with some other COD apps where both bundle systems work.
So it's a matter of days until we integrate it with ReleaseIt as well.
Mat
This bundle is EXTREMELY EXPENSIVE for what it does, just create a basic bundle! they charge you 39 euros for what? personalize the button color?! LOL! Save your money and install Vitals (does literally everything) or purchase any theme you can use a lifetime and has so many other features.Support are kind rude sometimes as well.
DON´T RECOMMEND AT ALL.
Hello,
Sorry for the experience you've had.
We have 2 plans, $18 and $36, you could have used the $18 plan if you think it's too expensive.
If you think our app's goal is just to customize the button color then you probably didn't understand WideBundle.
I'd be happy to jump on a call with you to show everything we have on this app!
I'm a bit surprised by the last part mentioning support when you had left a good review before saying support helped you set up everything!
However, we hope to see you again in the future!
Have a great day,
Mat
Product is horrible, it disconfigures my store all the time and every day there is a new problem!!!!!
Hello!
Sorry for the experience you had.
Actually we tried everything with your store.
- We always replied quickly
- We recorded custom videos just for you to explain the problems
- We worked hours with the devs on the technical problems
Unfortunately some stores are more complex and make it more difficult for our app to be integrated
I spent 1 hour 2 days ago with you to fix the issues and you ended up uninstalling the app after using it for a few months.
I'm sorry that it ends like this, we tried everything
Have a good day,
Mat
Doesnt work, if they click to cart theyres always 1 prdouct and no sales
Hello!
Sorry for your experience
Our app works properly and we tried to explain this when you contacted our support
We're sorry to see you go!
18$ Pour un ensemble qui offre pratiquement aucune amélioration, je considère le prix vraiment excessif.
Bonjour ! Je comprends votre réaction concernant le prix.
WideBundle ne peut pas forcément être pour tout le monde. Nous avons fait en sorte d'offrir 14 jours d'essai permettant à n'importe qui de rentabiliser le prix de l'application très rapidement afin que le cout de l'application ne soit pas un problème.
De plus, nous estimons que ce prix est légitime au vu de toutes les fonctionnalités dévelopées ces 4 dernières années et de la valeur que nous délivrons à nos clients (+22% de revenu en moyenne)
Au plaisir de vous revoir un jour en tant qu'utilisateur !
Mat
be careful with setting up an offer, it can screw up your products.
Hello,
Sorry for the experience you've had
We noticed you used the app only 17 minutes before uninstalling and you didn't even contact our support
We have all the features needed not to "break" your products
And you can even recover your products as they were before installing WideBundle
We're sorry to see you go like that
If you ever need, you can contact our support back
Mat
Bad app. I've been using shopify for years but such a badly made app has never happened to me. Just to create a couple of bundles is complicated and it bugs, also to edit active bundles is impossible. I wanted to duplicate the product with bundles so I could have 1 product page with bundles and another normal one but strangely enough it also duplicates the bundles in the duplicate page where it's impossible to edit from the app. Very bad. Not recommended.
Hello it's Mat
WideBundle doesn't work the same way as other Shopify Apps
We have a clear article that explains how it works: https://help.widebundle.com/en/article/how-does-widebundle-work-14zgl0h/
This allows WideBundle to create offers in a way other apps can't
But it has also disadvantages. It's harder to set up
But listen, our customer support replies really fast and is really helpful and 100% ok to help you configure the bundles
Did you reach out to the support? or didn't you?
By the way, saying this is a bad app is a bit hard, we've been working on it for more than a year now and we are really dedicated
I'm sorry to hear that from you as we are trying our best to make it a good app!
Anyway, I hope that you've found another bundle app that you like and hope to see you again in the future with something that you'd like more!
Have a good day,
Mat, WideBundle's founder
-application pas très fonctionnel et intuitive au niveau des paramètres. -Le formateur explique son application en parlant tellement vite que pour des novices c'est pas évident. Il parle en oubliant que nous n'avons pas son niveau de connaissance et donc il serait intéressant d'adapter son discours... -Le niveau de stock des variantes ne peuvent pas être synchroniser ,si on a un produit qui est dans 2 packs différents. Problématique, car cela signifie qu'on doit acheter des packs qui prévoient des stocks déjà prédéfinie... -Si un produit est en rupture dans widebundle, l'application shopify ne fait pas barrage au client. Le client peut passer à l'étape supplémentaire, mais son panier sera vide. Ce qui porte à confusion. Le service après vente propose de mettre la mention "Sous condition de stock" pour prévenir les clients en cas de rupture. Honnêtement ca ne fait pas professionnel. Si on paye une application 10 € /mois c'est pour nous simplifier la vie...
Hello !
J'ai pu voir avec cet utilisateur les différents problèmes qu'il a rencontré et ce sont des points que l'on va adresser dans les futures mises à jour (certains sont même déjà prêt)
Une nouvelle version de l'application sort très prochainement et les vidéos d'explications seront refaites en tenant compte de ces retours !
There is no way to add a quantity break down on the offer. and customer service is nonexistent, the worst ever.
Hello, you contacted us on November 3rd, and we replied immediately. We didn't get a reply from you.
2 days later you asked us how to do something on the app. We replied in less than 5 minutes.
At the same time you left this review saying our customer service is nonexistent and I quote you "The worst ever".
So I hope every Shopify App Support on this platform is as bad as us 🙏.