WideBundle ‑ Offres & Bundles
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I'm so mad at this app!!!!!
It completely massed up my google product feed and I lost all the reviews!!!! It's changing the item ID AND CREATING NEW VARIATIONS and ruin it all. LET CUSTOMERS KNOW THAT BEFORE YOU RUIN GOOGLE CAMPAIGN!
Hello
Sorry you faced this problem
But we do warn users that your variants will be removed in order to be replaced by WideBundle's variants!
And we do it not only once but during all the process
We even display a warning pop-up when you set up your offers!
We have in total 3 warnings, you can check them here: https://drive.google.com/drive/folders/1L81ETGoiX8_JTPttCA21-6TuUGGQtG-d?usp=sharing
I'm so sorry for your google campaign, I really am, but how should we do it? We already have 3 warnings
Mat
Je ne recommande pas du tout !
L'application vous casse toutes vos variantes, tout le mappage Dsers. Elle met du temps à charger donc le client voit une multitude de variantes random pendant 2/3 secondes, ce qui rend votre site pas du tout professionnel.
Si vous avez des problèmes, contacter le support client pour avoir des réponses génériques qui ne vous aiderons pas du tout.
Avec tout cela, appréciez de recevoir plusieurs mails de Widebundle par jour sur votre boite de réception.
Hello c'est Mat !
Désolé de l'expérience que tu as pu avoir
Je viens de t'envoyer un email concernant les différents points énoncés.
- Concernant Dsers, sur l'image que tu nous avais envoyé tu n'étais pas au bon endroit pour faire le mapping
- Concernant le temps de chargement, c'est censé durer moins de 1 seconde, on peut y jeter un oeil si ça dure plus longtemps !
- Le support client a des réponses génériques pour les problèmes ou questions récurrentes avec des articles bien détaillés pour éviter de passer trop de temps, mais tu aurais pu nous poser plus de questions et on aurait été beaucoup plus spécifique !
Concernant les emails, j'en parle dans le message que je t'ai envoyé, car nous n'envoyons pas plusieurs emails par jour donc c'est étrange
J'attends ton retour pour corriger ces différents points !
Désolé de l'expérience encore une fois,
Mat
Pour l'instant, depuis que j'ai nstallé l'application, je n'ai eu que des problèmes. je ccontacte le centre aide, aucune solution trouvé. Pire on me repond pas pendant 40 min... je regrette enormement
Bonjour, c'est Mat !
Désolé pour l'expérience que vous avez eu.
Vous avez eu une conversation avec notre support client pour des problèmes qui n'étaient pas liés à notre application mais provenaient de votre thème (les différents texts apparaissant sur vos collections). Malgré tout nous vous avons guidé pour les corriger.
Mais au final vous nous avez laissé sans réponse quand on voulait approfondir le problème
Je comprends la frustration quand quelque chose ne fonctionne pas comme prévu, mais pour le coup, les éléments apparaissant sur la page collection ou ailleurs ne peuvent être contrôlées par notre app.
Je mets un point vraiment essentiel dans le support client et on a toujours fait le maximum, certains jours on peut avoir beaucoup plus de demandes mais on s'efforce toujours de répondre rapidement.
Si vous souhaitez toujours une solution de bundles, nous pouvons revoir avec vous ces différents points.
Désolé de l'expérience à nouveau,
Mat
I have never seen such a pathetic customer support ever on any Shopify App. The guys is literally reading all the messages and not willing to reply to our queries.
Hello!
Sorry for the experience you faced
When we received your message we had 21 messages on support, we were replying to everyone
You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier
We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together
You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority
Anyway, sorry for the experience you had! Have a great day
The application doesn't work for products with multiple variants. I spent over 5 hours configuring the application, watching tutorials, and speaking with support. In the end, they told me that they do not recommend their application for my product. :(
Regrettably, I should have read the negative reviews before installing the application.
Hey, Mat here
Sorry for the experience you've had.
The app does work for products with multiple variants but not when you have a ton because you'll reach the 100-variant limit fixed by Shopify.
You can have colors, sizes, etc, it doesn't matter
By the way, compared to the number of bad reviews, we have many positive reviews!
Anyway, when we'll be able to handle more variants we'll let you know!
Mat
The App doesn't work as it doesn't load my store's products. I contacted support and no one was able to resolve my issue. I'm using Conversion BEar that seems to be doing the job.
Hello, I'm Mat, founder of WideBundle
My team didn't tell me about that, we fix every bugs, we'll get into your bug and fix that
The application has completely ruined my product page, I strongly advise against it. There is a limit of 100 variants and they are all doubled or tripled with the application so it only takes a few sizes for the application to be non-functional. When I wanted to delete it, the variances remained and the application doesn't delete itself correctly which will completely damage your shop. To avoid ! My word experience with a shopify app on this store !!!
Hello, it's Mat
I'm sorry to hear this
In order for WideBundle to work, we need to create new variants on your shop, this is the only way.
So when you use the variants generator, yes it will override your previous variants
The 100 variants limit is a Shopify limit, not a WideBundle limit, which means I have no other solution..
Because it creates new variants, if you delete the app, the variants will not be deleted (but everything else will)
Then, in order to get your variants back, yes it will probably take some time but your product page will not be ruined as you said
Again, sorry for this, it's the only way for WideBundle to work
May I help you with something else? Maybe I can help you to get back your previous variants?
Mat
Horrible. It is not calibrated to work with digital products, and they should explicitly say so on the app page. I was offering a free digital product; no matter what I tried, it always wanted to charge shipping and tax. I tried to disable the app, but the bundles WOULD NOT GO AWAY. I deleted the app, and to my horror, the bundle offers were still there! I had to nuke my entire product page to eliminate it and build a new one from scratch. This app is coded horribly! Downloader beware!
Hello Kyle, Mat here
Sorry for the experience you've had!
WideBundle does work with digital products or any product. It's in the shipping rates that it can be updated.
WideBundle needs to create new variants, so that's why you said the "bundle offers were still there". But you can recover your old variants directly from WideBundle when you remove the bundle you created.
Did you contact our support? Or did you check our Helpdesk?
The things you mentioned are explained in our Helpdesk articles, and our support could easily help you fix these problems for you.
If you want, you can contact us at support@widebundle.com (or the live chat in the dashboard) and we can easily fix these problems for you!
Again, sorry for your experience!
Mat
Worst app ever! It destroyed all my variants and now I'm scrambling trying to re-create the product listing, putting the new url for my ads... all because i tried this app for 30 seconds to see how it looked! Do not download this, it will destroy your listings!
Hey
We are sorry to hear this
As explained on the app, WideBundle will create new variants on your product in order to add the bundle
When you setup WideBundle, we add many warnings about it and we also recommend people to duplicate their product first if they only want to try the app
So it doesn't destroy your listing as you said, it just replace your current variants with new one to make the app works
We do not change the url of your product, etc...
Did you try to contact the support?
BEWARE. The first thing the app asks you to do is try out adding deals to a product with no other information. I chose my top product with 18 variants and played with adding a bundle deal. The app then DELETED all my variants and replaced them with 3 unusable options. Not only do I have to rebuild the product, it has screwed up all my custom code and tagged social media posts since they linked to my variant URLS. Completely insane.
Hey, it's Mat, the founder of WideBundle
I'm sorry for what you experienced and I totally understand how you feel
I was a merchant and already deleted my variants (not on purpose) 😓
As Ogi said, we have many warnings in the app when you create the offers, we even ask you to duplicate your product first to make it work
But I understand that you probably didn't see it.. 😕 And I'm sorry for that
WideBundle has to create new variants to make the bundles work because we don't use discount codes (this allows you to give codes to your customers even if they bought a bundle)
But I just wanted to know, have you been able to add your variants back?
Hope it's ok now 😕
Mat