Wide Bundles ‑ Quantity Breaks
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This app is giving you a hard time tbh, I wish it was that quick to create bundles as it was quick for them to take payments
Hello,
Sorry for the experience you've had
Can you tell me what was complicated to set up on the app?
That's the kind of feedback we want actually, to know what to improve
You can personally contact me (Mat)
mat@widebundle.com
We can even make a video call, it would be awesome
Mat
Do not use it ! Randomly just took it of our site and lost us at least £30K in rev for the day so far. Logged in and have an option to choose a plan again, complete joke of an app.
Paying for ads and people dont even have an add to cart option, avoid.
Hello, sorry for the experience you've had
There is something I don't understand: You've been with us for 2 years and never had any problems. We helped you at many occasions on support and you were always satisfied
There was a small problem and we fixed it quickly.
After reviewing our analytics, we noticed that the number of sales and the amount generated is in line with the average of the last 3 months and we didn't notice a huge drop.
And to this day you are still using our app, so we don't understand.
We're sorry again and wish you the best,
Mat
For those who are looking for a solution to create proper bundles that working with COD apps like RealeseitCOD, this app is useless, even if both app developers of Releaseit and Widebundles are advertising this 2 apps are working together, they are not.
Hello, we advertise it that way because we used to work together without any problem on our first bundle system.
Since then, we released a second bundle system, and ReleaseIt doesn't work on it yet (it still work with the first one). We are currently working with them to make it work.
We already worked with some other COD apps where both bundle systems work.
So it's a matter of days until we integrate it with ReleaseIt as well.
Mat
Product is horrible, it disconfigures my store all the time and every day there is a new problem!!!!!
Hello!
Sorry for the experience you had.
Actually we tried everything with your store.
- We always replied quickly
- We recorded custom videos just for you to explain the problems
- We worked hours with the devs on the technical problems
Unfortunately some stores are more complex and make it more difficult for our app to be integrated
I spent 1 hour 2 days ago with you to fix the issues and you ended up uninstalling the app after using it for a few months.
I'm sorry that it ends like this, we tried everything
Have a good day,
Mat
I'm so mad at this app!!!!!
It completely massed up my google product feed and I lost all the reviews!!!! It's changing the item ID AND CREATING NEW VARIATIONS and ruin it all. LET CUSTOMERS KNOW THAT BEFORE YOU RUIN GOOGLE CAMPAIGN!
Hello
Sorry you faced this problem
But we do warn users that your variants will be removed in order to be replaced by WideBundle's variants!
And we do it not only once but during all the process
We even display a warning pop-up when you set up your offers!
We have in total 3 warnings, you can check them here: https://drive.google.com/drive/folders/1L81ETGoiX8_JTPttCA21-6TuUGGQtG-d?usp=sharing
I'm so sorry for your google campaign, I really am, but how should we do it? We already have 3 warnings
Mat
I have never seen such a pathetic customer support ever on any Shopify App. The guys is literally reading all the messages and not willing to reply to our queries.
Hello!
Sorry for the experience you faced
When we received your message we had 21 messages on support, we were replying to everyone
You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier
We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together
You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority
Anyway, sorry for the experience you had! Have a great day
The application doesn't work for products with multiple variants. I spent over 5 hours configuring the application, watching tutorials, and speaking with support. In the end, they told me that they do not recommend their application for my product. :(
Regrettably, I should have read the negative reviews before installing the application.
Hey, Mat here
Sorry for the experience you've had.
The app does work for products with multiple variants but not when you have a ton because you'll reach the 100-variant limit fixed by Shopify.
You can have colors, sizes, etc, it doesn't matter
By the way, compared to the number of bad reviews, we have many positive reviews!
Anyway, when we'll be able to handle more variants we'll let you know!
Mat
Horrible. It is not calibrated to work with digital products, and they should explicitly say so on the app page. I was offering a free digital product; no matter what I tried, it always wanted to charge shipping and tax. I tried to disable the app, but the bundles WOULD NOT GO AWAY. I deleted the app, and to my horror, the bundle offers were still there! I had to nuke my entire product page to eliminate it and build a new one from scratch. This app is coded horribly! Downloader beware!
Hello Kyle, Mat here
Sorry for the experience you've had!
WideBundle does work with digital products or any product. It's in the shipping rates that it can be updated.
WideBundle needs to create new variants, so that's why you said the "bundle offers were still there". But you can recover your old variants directly from WideBundle when you remove the bundle you created.
Did you contact our support? Or did you check our Helpdesk?
The things you mentioned are explained in our Helpdesk articles, and our support could easily help you fix these problems for you.
If you want, you can contact us at support@widebundle.com (or the live chat in the dashboard) and we can easily fix these problems for you!
Again, sorry for your experience!
Mat
BEWARE. The first thing the app asks you to do is try out adding deals to a product with no other information. I chose my top product with 18 variants and played with adding a bundle deal. The app then DELETED all my variants and replaced them with 3 unusable options. Not only do I have to rebuild the product, it has screwed up all my custom code and tagged social media posts since they linked to my variant URLS. Completely insane.
Hey, it's Mat, the founder of WideBundle
I'm sorry for what you experienced and I totally understand how you feel
I was a merchant and already deleted my variants (not on purpose) 😓
As Ogi said, we have many warnings in the app when you create the offers, we even ask you to duplicate your product first to make it work
But I understand that you probably didn't see it.. 😕 And I'm sorry for that
WideBundle has to create new variants to make the bundles work because we don't use discount codes (this allows you to give codes to your customers even if they bought a bundle)
But I just wanted to know, have you been able to add your variants back?
Hope it's ok now 😕
Mat
Support ultra réactif, top !
Support incroyable , réponds dans la minute surtout Ogi
Najib a été très réactif et a pu rapidement trouver la solution à mon problème. Je recommande.
Au top !
Application au top et SAV ultra reactif
Ogi's the absolute goat, wide bundle is insane lol
Super, support très réactifs et très agréable !
Très satisfait d'avoir eu une aide rapide et efficace, surtout un dimanche :)
support réactif et efficace
Le service est au top et hyper réactif, chaque demande est rapidement prise en considération.
Beste Bundle for sure, very simple. good support. Looks very nice on site and the update is really worth the price
Love it...Easy to use & Customer Service is Top Notch...
J'ai eu une super expérience avec le service client de WideBundle. Ils ont été rapides, efficaces et très professionnels. Mon problème a été résolu en un rien de temps. Excellent support offert !
The app it self offers nice options and it really helps you to grow your AOV. Also their support team is great thanks for the help guys
Super service d aide , rapide et efficace
tres pro et tres reactif
ottimo
La réactivité est juste superbe ! L'agent qui ma aidé ma meme aidé sur plusieurs sujets, cela ma permis d'avancer sur mon projet plus rapidement et sereinement. Merci a l'équipe !
super application optimise le panier je recommande
Jusqu'a présent aucun problème le site fonctionne très bien et le SAV est au top
Great App, Incredible support team, always available 24/7!
Très utile pour les offres!
Thank you Najib, good help and pretty quick!
Facile d'utilisation
Najib from WideBundle support team, was fast as lightning and powerful as God. He helped us to resolve an issue which even required to write some code.. The Support Team is Great 11/10! Najib is our hero! :)
Really helpful staff, Ognjen was a top tier staff, helped me with everything and was quick with responding to my questions. TOP TIER TEAM!!!
good customer service
J'ai été mis en relation avec Najib, serviable et attentif à tout mes tickets. Les problèmes ont toujours été résolus dans les plus brefs delais. Une equipe au top ne changez rien !
Très utile et simple à utiliser. Service client très réactif. Je recommande vivement
Réponse rapide et efficace
Très réactif et résoud les problèmes rapidement !
Le SAV est très réactif et m'a permis de résoudre mon problème très rapidement !
Je recommande cette application !
Tres utile, et le support est tres reactif ! Excellent choix
This app work great and the support is great. Thank you Wide Bundles
Une équipe à l'écoute qui a su m'aider et corriger tous mes bugs très rapidement ! je recommande :)
équipe au top
The customer support was really helpful. I interacted with Najib and he was very supportive to me. WideBundle is the best bundle app. Thank you a lot Najib for your help and your advice
The application is very versatile and has a very attractive layout, being one of the best I've ever tried.
It also has an excellent support service that is always available to answer your questions and assist with your configurations.
I highly recommend it!
if you are having trouble just ask the customer support and they will solve it quickly
Je tiens à exprimer ma grande satisfaction concernant l'utilisation de l'application Widebundle. Récemment, j'ai rencontré un problème et le service client a été exceptionnel. Ils ont répondu rapidement à mes préoccupations et ont résolu le problème de manière efficace et professionnelle.
Super service clients ! Réponds très vite et est à l'écoute
Assistenza clienti molto capace e disponibile!
This is the BEST app for bundles by far! I had a small problem but they responded in 10 minutes and it was fixed straight away.
And they have the best looks!
Great app, very simple for use.
Merci pour l'utilité mais dommage que l'on soit limité sur le nombre de variantes
Excellente application, service client a l'affut merci Ogi !!