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I have just started listing products from Wiio on my store. So far, the app looks promising so I am hoping for a successful partnership with Wiio. One quick question though - when I added products on my Shopify store, it doesn't seem like it was tracking the inventory correctly from Wiio? All of the items I added says 0 available on my shopify store? Does anyone know how I could accurately track or link the Wiio inventory to my store? Thank you. Upate on my first experience with Wiio - waited for q auote for more than 2 days, they said they will give it but nothing was received. I had to cancel and refund my customer's orders because shipping took too long. If I had to wait more than 2 days for the quote, I will miss all my targeted fulfillment times. Not sure if I still want to use them
Thank you for the positive feedback. We believe we will have a fruitful partnership with you. Unfortunately, you experience the issue of failure of accurate inventory linking. Our support team is more than happy to help you out. Just log on to our website and use the chatbox and you will get feedback as soon as possible.
Service horrible à fuir ( mes clients n’ont même pas reçu leurs produits depuis plus d’un mois !!!) / don’t buy from them unless you want to struggle with your customers service. My customers are still waiting for their items (more than 1 months to get their products).
Thank you for your reply. We're sorry to hear about your experiences. Due to the holiday season and the epidemic, the shipping time may be longer than usual. We hope you can understand. Thank you for your patients. If you have further questions please do not hesitate to contact us.
Customers support is not very helpful. Very very slow reply. I am in the USA. Their working hours is China time zone. I waited till night time. and they replay very very slow.
They need to hire people in the USA time zone.
This is a very bad service provider I do not advise anyone to use you will lose your customer and credibility. The first shipment took 30 days before it got lost and they resend the shipment again and it's taking more than a week to deliver the product to the shipping company
Hello Shopsteria
We would like to apologize for the inconvenience the delays have caused your business. We've worked with hundreds of thousands of Dropshippers from all corners of the world and rarely do these things happen!
We are truly sorry for your unfortunate experience with us.
I intend to learn more from the agent responsible for your order in hopes to understand better what caused such delays and improve our service
for the time being please accept our apologies, we hope to continue doing business with you!
-Wiio
This company is awful. My customers are missing their orders from 2 months ago, the tracking number is the same for all the missing orders and not valid when tracked. Customers are irate, want refunds and reporting my store as a scam. All because this company didn't follow through. There's no way to contact them other than an email they don't reply to. I'm so upset.
Hello Impressive Bargain
We received your email regarding the situation and the agent responsible for this order will contact you.
Also, a faster way to resolve this would be going directly on wiio's website and contacting customer support from there ( red circle on the bottom right corner of the screen)
Also from there, you can ask for your agent's contact for faster response.
Hope this helps!
We apologize for the troubles you've encountered and are actively seeking to resolve them ASAP.
- Wiio
Used the app for few weeks now, it's a good one however is lacking some important features. Hopefully soon will grow
Hello BubbleArea,
Thank you for your review!
Would you kindly submit the features you would like to see on our platform?
As customer experience is important to us
You can submit via Skype
https://join.skype.com/invite/hjLlHPV92lde