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Customers support is not very helpful. Very very slow reply. I am in the USA. Their working hours is China time zone. I waited till night time. and they replay very very slow.
They need to hire people in the USA time zone.
This is a very bad service provider I do not advise anyone to use you will lose your customer and credibility. The first shipment took 30 days before it got lost and they resend the shipment again and it's taking more than a week to deliver the product to the shipping company
Hello Shopsteria
We would like to apologize for the inconvenience the delays have caused your business. We've worked with hundreds of thousands of Dropshippers from all corners of the world and rarely do these things happen!
We are truly sorry for your unfortunate experience with us.
I intend to learn more from the agent responsible for your order in hopes to understand better what caused such delays and improve our service
for the time being please accept our apologies, we hope to continue doing business with you!
-Wiio
This company is awful. My customers are missing their orders from 2 months ago, the tracking number is the same for all the missing orders and not valid when tracked. Customers are irate, want refunds and reporting my store as a scam. All because this company didn't follow through. There's no way to contact them other than an email they don't reply to. I'm so upset.
Hello Impressive Bargain
We received your email regarding the situation and the agent responsible for this order will contact you.
Also, a faster way to resolve this would be going directly on wiio's website and contacting customer support from there ( red circle on the bottom right corner of the screen)
Also from there, you can ask for your agent's contact for faster response.
Hope this helps!
We apologize for the troubles you've encountered and are actively seeking to resolve them ASAP.
- Wiio