Winback: SMS Marketing , 88 anmeldelser
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I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not delivering despite the count saying 100% (I signed up as have numerous customers just to test it and RARELY receive the texts). The app "takes credit" for sales after texts go out even when those customers verify they did NOT receive the text and thus, their purchase was not at all thanks to Winback. My emails and messages requesting management contact me to fix errors (and surely offer a massive credit) are to date, almost a year later, unreturned. I am very frustrated with the lack of care for a customer who has spent a decent amount of month and who has begged for help. I do not, in any way, recommend any level of this plan given the entire 2022 performance. I am uninstalling it now as I cannot see groveling for help for another year with most of the 3k customers signed up verifying they RARELY get the texts I send out.
Hi KB Designs,
I'm really sorry to hear about the issues you've faced with our app and customer service. I'm Gabriel, the Marketing Manager at Winback, and I'm here to help.
Please email me at gabriel.zampieri@winback.com with details about the delivery rate problem and your contact info. I'll personally look into it and get in touch with you to resolve any issues.
Apologies again for the inconvenience, and I hope we can make things right for you soon.
Best regards,
Gabriel Zampieri
Marketing Manager, Winback
⭐⭐⭐⭐⭐I recommend this app!! It's beyond my imagination, so many customers come back. And thanks for Joe, a really nice guy.
Thanks for your review. Happy to hop on a zoom call with you if you have more questions :)
The app has helped us save a lot of orders and we are very grateful to Joe for his constant follow-up and advice.
Hi Anne Pro team,
Thank you for sharing your positive experience with our app! It's wonderful to know that it has helped you save many orders. We're glad that Joe has been able to provide valuable advice and support. If you ever need further assistance, feel free to contact us anytime.
Warm regards,
The Winback Team
Easy to install and customer service is quick to respond and assist. I recommend this for your business it has helped recoup abandon sales.
Thanks! We love helping, especially driving incremental revenue/sales.
The app pays for itself and has been since week 1, very happy with the ROI I’ve been seeing and will continue using it
Hey Harajukustreetwear,
It's fantastic to hear that our app has been delivering a great ROI for you since the very beginning! We're committed to providing a valuable service that contributes to the growth of your business. If you have any questions or need help, don't hesitate to reach out to us.
All the best,
The Winback Team
This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.
Hi Emu Joy,
We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues.
Please reach out to me at gabriel@winback.com so we can discuss how to make it up to you.
We value your feedback and want to ensure that our app meets your needs and expectations.
Best regards,
Gabriel
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
I love this app, it has really helped my business to grow. I love how it wins the customers back! I was afraid to use the app at first, but I'm glad I did. The customer support is amazing!
Thanks for your review!
I took a look at your messages and have a couple suggestions/comments:
1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer
2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone.
Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message.
3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :)
Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe
4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)
This is the second app I have used from Joe and it doesn't disappoint. The headaches of abandoned carts are in the past!! Super customizable, sends photos of items left behind and everything. This app has been a life saver and I'm so glad I decided to install it. Get to installing y'all!
Thanks for your kind review! I hope you don't mind me sharing that the app has generated 300+ sales for you already from both abandoned cart recoveries and post-purchase winback messages!
Would love to see you send a campaign to a segment like customers. You can use one of our prebuilt segments like customers who bought without using a discount code. Happy to walk you through it over a zoom call sometime if you'd like
At first, I used this app just to target customers who abandoned their checkout, and it worked perfectly. After that Joe contacted me and informed me about the campaign option. I launched two campaigns until now and the results are mind-blowing.
I definitely recommend Winback as it helped us a lot in recovering abandoned checkouts and maintaining a great customer relationship with our customers.
Thanks for your review. Happy to see the app is crushing it for you! I crunched some numbers, and looks like it's responsible for 8.5% of your overall sales.
That's great! And I think we can get you up to a full 10% lift in sales if you turn on the winback feature as well. This will send a sequence of messages to customers who purchased. And just like abandoned carts, it will stop if the customer comes back to buy again.
You can set it to trigger on order date or fulfillment date. Let me know if you want me to turn it on for you?