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This app has been a game changer. My customers don't open our emails. But SMS is a completely different beast. Whenever I send a campaign out, I see an instant spike in traffic and sales. I was skeptical of the app's 35X ROAS claim. But we are well above that just by using their templates and defaults.
Hello Jozelhair,
Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out!
Best regards,
Gabriel
The support from Winback is just outstanding! Fast-act and reliable commitment. They reacted to our issue immediately and in the next 24 hours, it was done, back on track! Thank you, guys. P.s. And features on the app are just everything that you need and even more on top of that.
Thanks for your kind words. We pride ourselves in super-fast turnaround with any requests or issues. Appreciate your feedback and happy to jump on another zoom call anytime.
This is an excellent app. Easy to set up, so far only a week in and winning abandoned carts very effectively.
Thank you for your review. The abandoned browser feature is killing it for you! Usually the conversion rate of those messages is lower than abandoned checkout since browsers are less committed to buying. But after looking at your stats, your abandoned browser messages are converting very well.
I think its because you set your mobile popup to trigger after 40 seconds. This is a good amount of time for the shopper to get committed. And I think we're going to recommend other merchants to use this 40-second time trigger as well.
Wow! What a great app! In just about a week it helped me to recover nearly $400 in abandoned sales. Thanks so much!
Thanks Stef!
Our free trial is designed so that it's a complete no-brainer to keep the app after 30 days :) Once your free trial is over, I look forward to seeing you send out campaigns to your subscribers
Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team
Hi L. EYES Eyewear,
It's fantastic to hear about the amazing ROI you've achieved with our app! We're proud to have been a part of your journey and success. Thank you for your kind words, and if you ever need any help or support, we're always here for you.
Best wishes,
Gabriel
Excellant APP to recover lost sales! Highly recommend it. Thanks Joe for prompt support and suggestions.
Thanks for your review Michael! We made this quick video for you to give you some tips on optimizing your message and account settings: https://www.loom.com/share/fcfa05b6b36148d0b38d967ccaa43a7b
This app is amazing for winning back customers, gathering reviews, and sending out SMS campaigns. Joe is great help, sending custom videos of suggestions to help bring back more customers and increasing sales. Would definitely recommend this app.
Thanks Ari, you have been great to work with too! We love watching our stores grow with us. Nothing beats the ROI of SMS, nothing!
Great app! Easy to setup and works great. Support is always there if you need help. Will recommend the app to everyone!
Hi 360SonicBrush,
Thank you for your kind words about our app and support! We're happy to hear that the setup was easy for you and that it's been working well. We appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out.
Warm regards,
Gabriel
Super easy to use and the customer service is probably the best of any app/plugin that we use on our site!
Thank you Chris, and glad we were able to save you some money.
I believe we had a zoom call with you a few months ago. Happy to hop on another one anytime!
I give Joe 5 stars! He is so helpful and happy to explain things. I just started with the application and it seems to be working well. I thoroughly enjoy the app and the support is wonderful!
Thanks Amanda. And congrats on getting 50 sales through SMS within the first 3 weeks! Here is the screencast video I promised you :) https://www.loom.com/share/067d26826ca64cedadeaebb0d1a6b434