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This is the second app I have used from Joe and it doesn't disappoint. The headaches of abandoned carts are in the past!! Super customizable, sends photos of items left behind and everything. This app has been a life saver and I'm so glad I decided to install it. Get to installing y'all!
Thanks for your kind review! I hope you don't mind me sharing that the app has generated 300+ sales for you already from both abandoned cart recoveries and post-purchase winback messages!
Would love to see you send a campaign to a segment like customers. You can use one of our prebuilt segments like customers who bought without using a discount code. Happy to walk you through it over a zoom call sometime if you'd like
At first, I used this app just to target customers who abandoned their checkout, and it worked perfectly. After that Joe contacted me and informed me about the campaign option. I launched two campaigns until now and the results are mind-blowing.
I definitely recommend Winback as it helped us a lot in recovering abandoned checkouts and maintaining a great customer relationship with our customers.
Thanks for your review. Happy to see the app is crushing it for you! I crunched some numbers, and looks like it's responsible for 8.5% of your overall sales.
That's great! And I think we can get you up to a full 10% lift in sales if you turn on the winback feature as well. This will send a sequence of messages to customers who purchased. And just like abandoned carts, it will stop if the customer comes back to buy again.
You can set it to trigger on order date or fulfillment date. Let me know if you want me to turn it on for you?
This app is a no-brainer, especially with email not working as well anymore. We set up abandoned cart flow of 2 SMS messages and recovered 7 sales in the first 6 days. Love that it includes product image as well. Really easy to use. Highly recommended.
And now you're at 27 sales within 10 days :) And your winback (post-purchase messages haven't even gone out yet!)
Thanks for the review. Yes the product image is helpful, although it does incur an extra fee for the MMS.
Sorry that the messages to Australia are more expensive. Carriers outside the US and Canada charge a lot more per message, and we unfortunately have to pass some of those costs on. However your ROI is still through the roof! (almost 100X so far)
App has gotten better. Receiving help from new manager is great. He does a great job of reaching out to the customers, guiding how to use the app to the best of the businesses capability. I'd recommend.
Hi Keisha,
Thank you so much for sharing your feedback with us! It means a lot to hear that you've noticed an improvement in our app, and we're thrilled to hear that our new manager has been helpful in guiding you on how to use it to the best of your business's capability.
We're committed to providing our customers with the best possible experience, so it's great to know that we've met your expectations. We really appreciate your recommendation, and we're excited to continue serving you in the future.
Please don't hesitate to reach out if you have any other feedback or questions. We're always here to help!
Thanks again for your support.
I actually really like this app and it has helped us with abandoned sales and as a great check-in with customers after they purchased....BUT you do need to check your responses and text people back. So it's great for customer interaction, but in turn, you also need/want to manually text/re-engage your customers. So it's a new task added to the daily customer service.
I am not really sure how it stacks up to other text marketing options but I do know this one is very easy and straightforward. And mainly, I felt compelled to write this review because I was blown away when the developer sent a customized video on my account/sales performance and which settings I should change to make it better. That is something you don't see often. I followed his recommendations exactly and it's working. I added the app to all 3 of my stores (Canada, US, Europe), so I guess I am a mega user.
Drawbacks: It would be nice for a little more customization. Right now on the abandoned sales capture, it shows a really distorted version of our logo which I really hate so I'm still working on fixing that. But the text function is a great funnel that works quite well.
I would probably rate a 4/5 but with the customized service, It deserves a 5. And who knows, maybe the developer will even read this and help me fix my distorted logo!
Hello Two Wheel Gear,
Thank you for your detailed review and valuable feedback! We're glad that our app has helped you with abandoned sales and customer interaction. We appreciate your kind words about our customized service and will certainly take your suggestions for improvements into consideration. Regarding your distorted logo issue, please feel free to reach out to us, and we'll be more than happy to help you resolve it. Thank you for being a mega user and adding our app to all three of your stores!
Best wishes,
Gabriel
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Hi Lofaris,
We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication.
As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team.
Please feel free to contact me directly at gabriel@winback.com so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future.
Best regards,
Gabriel
I am extremely happy to recommend this app. It has already generated over $2,000 in extra revenue!
Thanks! Hopefully this is just the beginning of your extra revenue. We will keep pushing for more!
This app has been a game changer. My customers don't open our emails. But SMS is a completely different beast. Whenever I send a campaign out, I see an instant spike in traffic and sales. I was skeptical of the app's 35X ROAS claim. But we are well above that just by using their templates and defaults.
Hello Jozelhair,
Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out!
Best regards,
Gabriel
This app used to be amazing. I am amending my initial 5-star review after having the app in error state for over a month and no response from support. Some staff turnover has clearly occurred, and I have been unable to use the app lately. Text messages are also delayed by many hours so I have customers getting them in the middle of the night, after I scheduled them for late afternoon. I am deleting app after multiple attempts to get support to respond to me.
i PlantationBelleBoutique,
We sincerely apologize for the issues you've experienced with our app and the lack of timely support. It's crucial for us to provide excellent service to our customers, and we're truly sorry that we fell short in this instance.
We have taken your feedback to heart and have been working to improve our support system, as well as addressing the technical issues with the app. We would greatly appreciate the opportunity to make things right and help you get the most out of Winback.
Please reach out to me directly at gabriel@winback.com so we can resolve any remaining issues and ensure that your experience with our app is a positive one.
Thank you for your valuable feedback, and we hope to hear from you soon.
Warm regards,
Gabriel
The support from Winback is just outstanding! Fast-act and reliable commitment. They reacted to our issue immediately and in the next 24 hours, it was done, back on track! Thank you, guys. P.s. And features on the app are just everything that you need and even more on top of that.
Thanks for your kind words. We pride ourselves in super-fast turnaround with any requests or issues. Appreciate your feedback and happy to jump on another zoom call anytime.