Winback: SMS Marketing

Thanks Patrick. I remember you used our Messenger app from 3 years ago. Glad you're having even more success with our SMS app!

One suggestion since you haven't tried it yet: campaigns can be very effective if you're having a holiday sale or are promoting a new product.

We created some segments for you just to give you some ideas (ex people who bought the 'my son is my missing piece' matching set). But you can also create your own segments based on products or collections, or how much they've spent, or whether or not they've used a coupon code, etc. So you can imagine promoting another product aimed at Dads who have boys to the segment that bought the 'my son is my missing piece' matching set

Happy to get on a zoom call some time if you'd like to brainstorm some more ideas with campaigns

Thanks for the review. Nice to see it's already doing thousands of dollars in extra sales during your free trial :)

Happy to get on a zoom call with you and your agency partner. If your agency can refer us to other successful merchants like yourself, we'd really appreciate it!

Hi Nick,

Thank you for your wonderful review of our app! We're delighted to hear that you've found it simple to use and effective in delivering great results.

It's great to know that Joe has been very helpful and provided you with valuable recommendations to improve your performance even further.

We truly appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out.

Best regards,
Gabriel

Hi MADEBYSUNDAY.COM,

Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch.

Best wishes,
Gabriel

Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b

Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916

Hi Mama llama's Barn,

We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away.

All the best,
Gabriel

Thank you Sam!

I realized I forgot to reply to one of your questions in our email about abandoned browsers.

The mobile popup gets triggered up to 60 seconds of looking at a product. So it's not like any visitor gets the discount. They have to be actively reading about the product for 60 seconds on their phone.

And then with 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing.

The reason this is so effective is that if they don't buy, the abandoned cart message sequence kicks in to remind them of the exact product they were looking at.

But I understand if you don't want to use the abandoned browser feature if you don't want to give out discount codes. You can just stick with the abandoned checkouts like you have, and you'll continue to get great results :)

Thanks for your review. The sales were made just by recovering abandoned carts. If you use our signature feature (winback), you'll get twice as many sales from the app!

The winback sequence is a series of messages that get sent after the purchase as a follow-up. And just like abandoned cart messages, the sequence stops if the customer comes back to purchase again.

Can I turn it on for you?

Thanks for your review. I made a screencast with some suggestions for your message settings: https://www.loom.com/share/0df9e6a5b0fe49cb8a391277cb0396b6