Winback: SMS Marketing

Hi MADEBYSUNDAY.COM,

Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch.

Best wishes,
Gabriel

Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b

Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916

Hi Mama llama's Barn,

We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away.

All the best,
Gabriel

Thank you Sam!

I realized I forgot to reply to one of your questions in our email about abandoned browsers.

The mobile popup gets triggered up to 60 seconds of looking at a product. So it's not like any visitor gets the discount. They have to be actively reading about the product for 60 seconds on their phone.

And then with 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing.

The reason this is so effective is that if they don't buy, the abandoned cart message sequence kicks in to remind them of the exact product they were looking at.

But I understand if you don't want to use the abandoned browser feature if you don't want to give out discount codes. You can just stick with the abandoned checkouts like you have, and you'll continue to get great results :)

Thanks for your review. The sales were made just by recovering abandoned carts. If you use our signature feature (winback), you'll get twice as many sales from the app!

The winback sequence is a series of messages that get sent after the purchase as a follow-up. And just like abandoned cart messages, the sequence stops if the customer comes back to purchase again.

Can I turn it on for you?

Thanks for your review. I made a screencast with some suggestions for your message settings: https://www.loom.com/share/0df9e6a5b0fe49cb8a391277cb0396b6

Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it!

I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further...

In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup.

It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering.

And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at!

It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.

Thanks for your kind review :) Here's a screencast I made for you with some suggestions on how to get more out of the app: https://www.loom.com/share/035b87ee48124aa39d9074ae882dafa1

Thanks Adrienne!

Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!