Winback: SMS Marketing , 88 則評價
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As I was looking for an alternative for SMS Bump - I came across Winback - Now it handles all my Abandoned Cart flows and SMS campaigns!
It's Fantastic!
What is great about this particular SMS app is that Joe is always extremly helpful and replies to any questions I have in minutes!
Highly recommend this app!
By far the best ROI app that you can have on your store!
Text marketing for the win!
Thanks for your review Pete! It especially means a lot because you tried SMSBump and decided to keep our app :)
I made a 2-min screencast for you to give you a couple quick suggestions to get even more out of Winback SMS: https://www.loom.com/share/a454c5a71420407e9dd20b6bf68da235
We've been using this app since the beginning of our store and it works wonders! Very profitable and top-notch customer service from Joe!
Thanks Chris!
And thank you for your referrals to other merchants. Happy to set up some sort of affiliate referral program for you if you're interested
excellent APP, even better customer service,
its worth it, you wont regret getting this app, its a must for almost all stores.
big thanks to Joe he was great help, answered all my questions and concerns.
I'm glad the app is doing so well for your store. Especially because you're selling to non-American customers. SMS is more expensive outside of US and Canada, but you have proven the ROI is still amazing. Just gave you 100 extra message credits as a thank-you :)
I see your winback messages are scheduled to go out in March. So your sales so far are just from abandoned cart messages, which is great! Once those scheduled winback messages go out, you'll get more repeat buyers than you've ever had :)
Also, can't wait for you to try campaigns too. You have some interesting segments like customers in Qatar who have never used a discount code
This app is very easy to use. Customer support is great. I recommand to anyone that want to increase monthly sales.
Thanks for your recommendation. Hope you don't mind me adding that you're seeing a tremendous 39X ROI in the last month.
And great to see you sending campaigns to your subscribers regularly.
I love the fact that we get answers from the customers and we can actually reply back to increase conversions. This app has been doing amazingly for us and we love the "Campaign" feature. Worth 7 stars.
Thank you so much! Campaigns are indeed powerful given the 85% open rates.
ps. we are working on the product-level segmentation for the winback campaigns you suggested. I'll send you a note when it's ready :)
I really like this app! it's easy and worthed, Amazing customer service! Definitely the best most affordable app for getting back lost customers with approx 56X ROI <3
Thanks for mentioning your ROI. What's great is that you're only sending SMS messages to abandoned checkouts. If you sent out other messages like abandoned browsers, winbacks, etc, you'll get even more sales. Lots of upside for you!
Loving this app so far! It's life free money!
It's perfect for the abandoned checkouts as I used to do that manually.
Thanks for your review! I like how you're using the winback messages to follow-up with your customers. That's great customer service, and I see a few of them are converting into repeat buyers as well!
Did you know you can also send abandoned cart messages to anyone on mobile that abandons their browser? They don't even need to put anything in their cart! I just added 250 free credits to your account if you wanted to turn on this feature. Or you can just use the credits towards your current abandoned checkout messages too :)
I used the app to increase my sales and it worked very well. I find that my people are generally more responsive to messages than emails. So far I have pretty much doubled my sales. I send out a message to my customers whenever I have a new product that they might like or new promotions. The support has been wonderful with providing tips for me.
We love hearing comments like "doubled my sales"! SMS marketing is very effective, as you're finding out.
Thank you for sharing your experience with our app. Merchants like you are the reason we built this app!
This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.
Hi Emu Joy,
We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues.
Please reach out to me at gabriel@winback.com so we can discuss how to make it up to you.
We value your feedback and want to ensure that our app meets your needs and expectations.
Best regards,
Gabriel
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Hi Lofaris,
We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication.
As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team.
Please feel free to contact me directly at gabriel@winback.com so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future.
Best regards,
Gabriel