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Loving this app so far! It's life free money!
It's perfect for the abandoned checkouts as I used to do that manually.
Thanks for your review! I like how you're using the winback messages to follow-up with your customers. That's great customer service, and I see a few of them are converting into repeat buyers as well!
Did you know you can also send abandoned cart messages to anyone on mobile that abandons their browser? They don't even need to put anything in their cart! I just added 250 free credits to your account if you wanted to turn on this feature. Or you can just use the credits towards your current abandoned checkout messages too :)
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Hi Lofaris,
We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication.
As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team.
Please feel free to contact me directly at gabriel@winback.com so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future.
Best regards,
Gabriel
I used the app to increase my sales and it worked very well. I find that my people are generally more responsive to messages than emails. So far I have pretty much doubled my sales. I send out a message to my customers whenever I have a new product that they might like or new promotions. The support has been wonderful with providing tips for me.
We love hearing comments like "doubled my sales"! SMS marketing is very effective, as you're finding out.
Thank you for sharing your experience with our app. Merchants like you are the reason we built this app!
I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not delivering despite the count saying 100% (I signed up as have numerous customers just to test it and RARELY receive the texts). The app "takes credit" for sales after texts go out even when those customers verify they did NOT receive the text and thus, their purchase was not at all thanks to Winback. My emails and messages requesting management contact me to fix errors (and surely offer a massive credit) are to date, almost a year later, unreturned. I am very frustrated with the lack of care for a customer who has spent a decent amount of month and who has begged for help. I do not, in any way, recommend any level of this plan given the entire 2022 performance. I am uninstalling it now as I cannot see groveling for help for another year with most of the 3k customers signed up verifying they RARELY get the texts I send out.
Hi KB Designs,
I'm really sorry to hear about the issues you've faced with our app and customer service. I'm Gabriel, the Marketing Manager at Winback, and I'm here to help.
Please email me at gabriel.zampieri@winback.com with details about the delivery rate problem and your contact info. I'll personally look into it and get in touch with you to resolve any issues.
Apologies again for the inconvenience, and I hope we can make things right for you soon.
Best regards,
Gabriel Zampieri
Marketing Manager, Winback
Performs great. I was confused it had unlimited sms but works great. Highly appreciated . Recommended
Thanks for the update. Yes our free trial is not unlimited.
This particular store spent $29 on the app and made 62 sales from it. The ROI was 56X and I'm glad these results are appreciated!
I Love this app! 15+sales in the early stages and I'm just getting started. I had a lot of questions and Joe helped answer all quickly and provided guidance on how to increase sells. He went above and beyond by scheduling a zoom call as an intro and helped me until I succeeded. If you want to feel like the people behind the app are cheering for your success, get this app! Thanks again for all your help Joe.
Been enjoying watching your growth and scale with Winback, sales are booming! Keep up the great work.
This app really worked!!! People are more responsive to text over email for sure. I highly recommend adding this App on top of your current email workflow.
Thank you for your kind review. I just looked at your stats and messages, and sent you the following suggestions to optimize your account:
1) You don't need to have product images in both of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone.
Turning off the product image for your 2nd message will save you some money :)
2) To save additional money, see if you can keep your 2nd message below 160 chars. For example, if you replaced "Please use code "15OFF" for 15% Off today if you're still interested." with more concise text like "15% off at this link", you'll be under 160 chars
3) I recommend turning on a 2nd winback message. The subsequent winback messages (ex 30 days later) can be used for selling since you're already using the 1st message 1 day after delivery for a followup.
App has gotten better. Receiving help from new manager is great. He does a great job of reaching out to the customers, guiding how to use the app to the best of the businesses capability. I'd recommend.
Hi Keisha,
Thank you so much for sharing your feedback with us! It means a lot to hear that you've noticed an improvement in our app, and we're thrilled to hear that our new manager has been helpful in guiding you on how to use it to the best of your business's capability.
We're committed to providing our customers with the best possible experience, so it's great to know that we've met your expectations. We really appreciate your recommendation, and we're excited to continue serving you in the future.
Please don't hesitate to reach out if you have any other feedback or questions. We're always here to help!
Thanks again for your support.
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
This app used to be amazing. I am amending my initial 5-star review after having the app in error state for over a month and no response from support. Some staff turnover has clearly occurred, and I have been unable to use the app lately. Text messages are also delayed by many hours so I have customers getting them in the middle of the night, after I scheduled them for late afternoon. I am deleting app after multiple attempts to get support to respond to me.
i PlantationBelleBoutique,
We sincerely apologize for the issues you've experienced with our app and the lack of timely support. It's crucial for us to provide excellent service to our customers, and we're truly sorry that we fell short in this instance.
We have taken your feedback to heart and have been working to improve our support system, as well as addressing the technical issues with the app. We would greatly appreciate the opportunity to make things right and help you get the most out of Winback.
Please reach out to me directly at gabriel@winback.com so we can resolve any remaining issues and ensure that your experience with our app is a positive one.
Thank you for your valuable feedback, and we hope to hear from you soon.
Warm regards,
Gabriel