Winback: SMS Marketing , 88 reviews
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Excellent app!! I'm really loving the app overall, a TON of customer engagement.. they seem to love it.. sometimes hard to keep up with them lol...And I've gotten so many sales it's truly unreal! For just $30/mo, in 5 months, I've made $10,000 total revenue just from this app alone! So, a $150 investment made me about $6000 profit. Yea, I'd say it's pretty awesome.
Hi Fallopian Tube Formula,
Thank you so much for your fantastic review! We're thrilled to know that our app has significantly contributed to your sales and customer engagement. It's great to hear that you've experienced a solid return on your investment with us. If you ever need any help or support, please feel free to get in touch!
Warm regards,
Gabriel
Customer service has been amazing! And the app is so easy to use. It has definitely helped me "win back" some customers and abandoned carts!
Hello Blossom Lifestyle Boutique,
We're thrilled to hear that our app has been a great help in winning back customers and abandoned carts for you! We truly appreciate your kind words about our customer service. Your success is our top priority. If you ever need assistance or have any questions, please don't hesitate to reach out.
Best regards,
The Winback Team
This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app
Thanks for your review and congrats on reaching 500 sales through SMS! Here's a screencast with some suggestions for your account: https://www.loom.com/share/c650be8fd2414198bd6664683fbcc638
Does exactly what it says. Very nice customer support. I definitely recommend for abandoned checkout recoveries.
Hi Shopedian,
Thank you for your positive review! We're glad to hear that our app has been effective for abandoned checkout recoveries and that you've enjoyed our customer support. Your recommendation means a lot to us. If you need any assistance in the future, please don't hesitate to reach out!
Best wishes,
Gabriel
I love this app! Have made quite a few sales from it already and love that you can receive responses from customers and respond to them. Amazing customer service also!
Thank you for your kind review! You have some interesting segments that you can send campaigns to (ex customers who spent between $100 and $500 with you). I put 100 message credits in your account to help you get started with campaigns if you'd like.
Or you can just use them towards the automated abandoned cart and winback messages which are both converting very well for you currently! :)
This app is awesome! I've gotten sales from the extra contact and it's really easy to use! The staff is very helpful and responsive too.
Thanks for your review. I know you just started using the app a couple weeks ago, but I made a short video here for some suggestions moving forward https://www.loom.com/share/ebcce457431645a4a140547771e1cac7
Awesome app that is simple to use and more then pays for itself! Also the support is great! Highly Recommend using this app!
Thanks Patrick. I remember you used our Messenger app from 3 years ago. Glad you're having even more success with our SMS app!
One suggestion since you haven't tried it yet: campaigns can be very effective if you're having a holiday sale or are promoting a new product.
We created some segments for you just to give you some ideas (ex people who bought the 'my son is my missing piece' matching set). But you can also create your own segments based on products or collections, or how much they've spent, or whether or not they've used a coupon code, etc. So you can imagine promoting another product aimed at Dads who have boys to the segment that bought the 'my son is my missing piece' matching set
Happy to get on a zoom call some time if you'd like to brainstorm some more ideas with campaigns
This app has been in helping me be more in touch with customers, and has also gotten me some extra sales since installing.
The Zoom call with Joe was also a nice touch
Thanks for the review. Nice to see it's already doing thousands of dollars in extra sales during your free trial :)
Happy to get on a zoom call with you and your agency partner. If your agency can refer us to other successful merchants like yourself, we'd really appreciate it!
Love this app! Customer Winback and Abandon Cart have generated close to $250,000 in extra revenue in the 10 months we have been using it. They quietly do their thing in the background - it is only when you look at the data do you realize how effective it is.
Hi Ocha & Co.,
We're thrilled to know that our app has contributed significantly to your revenue growth over the past 10 months. We love being able to work quietly in the background while making a big impact on your business. If you ever need any assistance or have questions, please don't hesitate to reach out.
Warm regards,
Gabriel
The app is amazing. Very simple in use with great results! Joe is a great person and very helpful! He sent me video recommendations to help me improve the performance even more! Support is great! He replies on emails, even on weekends! Definitely recommended! Nick
Hi Nick,
Thank you for your wonderful review of our app! We're delighted to hear that you've found it simple to use and effective in delivering great results.
It's great to know that Joe has been very helpful and provided you with valuable recommendations to improve your performance even further.
We truly appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out.
Best regards,
Gabriel