Overall rating
3.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 21, 2023

The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.

Tebuti
Lithuania
About 3 years using the app
April 21, 2023

Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing

Boba Nutrition
Canada
23 days using the app
February 2, 2020

I wish I would have known about this app earlier! I have a high volume store and I realized my abandon cart email sequence would only get me so far. Joe has been super helpful with everything, I can't thank him enough. Its been only 3 days and I have already earned over $300 in abandon cart sales!

Chakrava
United States
Almost 4 years using the app
Winback replied February 2, 2020

Thank you for your kind words. We expect the app to eventually make up 5% of your sales, and we look forward to making this happen. Can't wait to work with you to send campaigns, set up a winback sequence, capture browser abandonments with our mobile popup, etc.

We just gave you some extra message credits as a thank-you gift for your unsolicited review :)

September 17, 2020

Excellent product!! I am still learning...but the ease of use is extremely customer friendly for a busy entrepreneur!!

FarmGirl Frosting, LLC
United States
Almost 4 years using the app
Winback replied April 3, 2023

Hi FarmGirl Frosting,

We appreciate your wonderful review! It's great to know that you've found our app user-friendly and helpful as a busy entrepreneur. If you ever need any support or have questions, please don't hesitate to reach out. We're here to help!

Best wishes,
Gabriel

March 23, 2021

Great app, helped recover abandon checkouts on my store. Great support received from Joe as well. I recommend.

Vagabond Life
Canada
Almost 4 years using the app
Winback replied April 3, 2023

Hi Vagabond Life,

We're glad to know that our app has been helpful in recovering abandoned checkouts for your store, and that you've received great support from Joe. We truly appreciate your recommendation, and if you ever need any help, just let us know.

Cheers,
Gabriel

December 27, 2021

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

GymDeity.com
United States
Almost 4 years using the app
Winback replied April 3, 2023

Hi GymDeity.com,

We're so glad to know that you've been enjoying our SMS features for over a year now! Your success and growth mean a lot to us, and we're here to support you in any way we can. If you ever need anything, just let us know.

Warm regards,
Gabriel

March 31, 2021

Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe!

Booty Scrunch Mami
United States
Over 3 years using the app
Winback replied April 3, 2023

Hi Booty Scrunch Mami,

We're absolutely thrilled to hear about your success with our app and the impressive reclaimed sales figures! It's great to know that our easy-to-use features and responsive support have made a difference for your small business. Thank you for your kind words, and if you ever need any help, just let us know.

Best regards,
Gabriel

March 29, 2020

This is a great app, it is super easy to use and I had an instant increase in sales as a result!! I would highly recommend.

Knife Depot
United States
Almost 3 years using the app
Winback replied April 2, 2020

So glad to see you getting hundreds of sales through the app! And you're accomplishing this without even using the Abandoned Browser feature.

Feel free to try it. A mobile popup gets triggered after 10 seconds of looking at a product. With 2 taps, the shopper can get a discount code texted to them to buy the product they’re browsing. And if they don't buy, your abandoned cart sequence kicks in. You should get another instant boost by turning this on :)

March 30, 2021

Lots of reclaimed sales from abandoned carts. I had no idea how much revenue was lost due to this! Increase of over 15% in sales in the first month the Second month on track to do the same! Great system Highly recommend it!

Acoustic Vibes Music
United States
Almost 3 years using the app
Winback replied April 3, 2023

Hi Acoustic Vibes Music,

It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out.

Warm regards,
Gabriel

December 29, 2020

First time trying text message marketing and it's so easy and is generating lots of sales! My customers are also loving the automatic order follow ups.

Z Boutique
United States
Almost 3 years using the app
Winback replied January 13, 2021

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5