Overall rating
3.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 21, 2023

The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.

Tebuti
Lithuania
Almost 3 years using the app
April 21, 2023

Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing

Boba Nutrition
Canada
23 days using the app
February 2, 2020

I wish I would have known about this app earlier! I have a high volume store and I realized my abandon cart email sequence would only get me so far. Joe has been super helpful with everything, I can't thank him enough. Its been only 3 days and I have already earned over $300 in abandon cart sales!

Chakrava
United States
Almost 4 years using the app
Winback replied February 2, 2020

Thank you for your kind words. We expect the app to eventually make up 5% of your sales, and we look forward to making this happen. Can't wait to work with you to send campaigns, set up a winback sequence, capture browser abandonments with our mobile popup, etc.

We just gave you some extra message credits as a thank-you gift for your unsolicited review :)

December 27, 2021

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed!

GymDeity.com
United States
Almost 4 years using the app
Winback replied April 3, 2023

Hi GymDeity.com,

We're so glad to know that you've been enjoying our SMS features for over a year now! Your success and growth mean a lot to us, and we're here to support you in any way we can. If you ever need anything, just let us know.

Warm regards,
Gabriel

March 29, 2020

This is a great app, it is super easy to use and I had an instant increase in sales as a result!! I would highly recommend.

Knife Depot
United States
Almost 3 years using the app
Winback replied April 2, 2020

So glad to see you getting hundreds of sales through the app! And you're accomplishing this without even using the Abandoned Browser feature.

Feel free to try it. A mobile popup gets triggered after 10 seconds of looking at a product. With 2 taps, the shopper can get a discount code texted to them to buy the product they’re browsing. And if they don't buy, your abandoned cart sequence kicks in. You should get another instant boost by turning this on :)

March 30, 2021

Lots of reclaimed sales from abandoned carts. I had no idea how much revenue was lost due to this! Increase of over 15% in sales in the first month the Second month on track to do the same! Great system Highly recommend it!

Acoustic Vibes Music
United States
Almost 3 years using the app
Winback replied April 3, 2023

Hi Acoustic Vibes Music,

It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out.

Warm regards,
Gabriel

December 29, 2020

First time trying text message marketing and it's so easy and is generating lots of sales! My customers are also loving the automatic order follow ups.

Z Boutique
United States
Almost 3 years using the app
Winback replied January 13, 2021

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5

Edited April 17, 2020

This app is a no-brainer, especially with email not working as well anymore. We set up abandoned cart flow of 2 SMS messages and recovered 7 sales in the first 6 days. Love that it includes product image as well. Really easy to use. Highly recommended.

Later Gator
Australia
Almost 3 years using the app
Winback replied April 23, 2020

And now you're at 27 sales within 10 days :) And your winback (post-purchase messages haven't even gone out yet!)

Thanks for the review. Yes the product image is helpful, although it does incur an extra fee for the MMS.

Sorry that the messages to Australia are more expensive. Carriers outside the US and Canada charge a lot more per message, and we unfortunately have to pass some of those costs on. However your ROI is still through the roof! (almost 100X so far)

Edited January 13, 2021

This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app

The Slay Brand
United States
Over 2 years using the app
Winback replied January 13, 2021

Thanks for your review and congrats on reaching 500 sales through SMS! Here's a screencast with some suggestions for your account: https://www.loom.com/share/c650be8fd2414198bd6664683fbcc638

July 23, 2020

This app has been in helping me be more in touch with customers, and has also gotten me some extra sales since installing.
The Zoom call with Joe was also a nice touch

Anaya Arts
Canada
Over 2 years using the app
Winback replied July 29, 2020

Thanks for the review. Nice to see it's already doing thousands of dollars in extra sales during your free trial :)

Happy to get on a zoom call with you and your agency partner. If your agency can refer us to other successful merchants like yourself, we'd really appreciate it!