Avis (582)

Note globale
4,8
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
Modifié le 14 septembre 2024

I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me.

Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer.

EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.

ZZ Reroll
Malaisie
Plus de 3 ans d’utilisation de l’application
Codeinero a répondu 12 septembre 2024

Hi ZZ Reroll,

Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions.

We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution.

Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future.

Best regards,
Cristal
Tech Support Manager

8 août 2024

Great little app - lots of features - and support is great!

ibigboi.com
Australie
Plus de 5 ans d’utilisation de l’application
Codeinero a répondu 9 août 2024

Hi ibigboi.com,

Thank you for your kind words! We're thrilled that you're enjoying the app's features and that our support has been helpful. Ensuring you have a positive experience with both the app and our team is what we strive for.

We appreciate your feedback!

8 avril 2024

Great app providing many useful functions in my ecommerce store. Excellent fast support when needed.

Bexie Accessory Co.
Australie
Plus de 3 ans d’utilisation de l’application
Codeinero a répondu 10 avril 2024

Hi Bexie Accessory Co.

Thanks for the positive feedback! It is very gratifying to hear that you're finding our app to be useful and that you received fast support from our team. Please always feel free to reach out!

28 février 2024

I used to use this app and our conversion rate dropped dramatically when we installed a different app. Support is instant, really excited to get my conversion rates back up!

Kippins
Australie
Environ 3 ans d’utilisation de l’application
Codeinero a répondu 29 février 2024

Hello Kippens,

It is so great to hear that you are benefiting from our app and support services. Thank you for the review! We hope that you will reach out if you need us!

The Support Team

4 mars 2024

I've just installed Sale Rocket and within a few days, the bounce rate on my site has dropped dramatically. There are so many features to encourage browsing and improve the customer experience. I love it! I've also reached out to support a few times to help with set-up and they've been outstanding. Very happy with this app!

Gina Clark Fine Art
Canada
3 mois d’utilisation de l’application
Codeinero a répondu 6 mars 2024

Hi Gina Clark Fine Art,

Thank you for the stellar feedback! We're so thrilled that you are having a great experience with our application and the customer support behind it. Please always feel free to reach out to us!

7 juin 2024

Excellent service client

PushUp&Go
France
5 jours d’utilisation de l’application
Codeinero a répondu 10 juin 2024

Bonjour PushUp&Go,

Merci pour votre retour ! Nous sommes ravis de savoir que vous trouvez notre service client excellent. Offrir un support de qualité est essentiel pour nous.

Merci d'être un utilisateur apprécié !

23 novembre 2023

Amazing app and even more amazing support!

Morale Patch® Armory
États-Unis
Plus de 3 ans d’utilisation de l’application
Codeinero a répondu 24 novembre 2023

Hello Morale Patch Armory,

Thanks for taking the time to leave this 5-star review! It is great to hear that we provided excellent support for what you needed. We are here when you need us!

The Support Team

7 mai 2024

Helpful staff.

PAUL HEWITT Hong Kong
R.A.S. chinoise de Hong Kong
Environ 24 heures d’utilisation de l’application
Codeinero a répondu 8 mai 2024

Hi PAUL HEWITT Hong Kong,

Thank you for your feedback! We're delighted to hear that our staff was helpful. Providing excellent customer support is vital to us, and we're glad we could assist you.Thanks again for sharing!

19 avril 2018

Amazing app, works like a charm

Christmas World
Australie
Environ 6 ans d’utilisation de l’application
Modifié le 5 avril 2023

I love how many features this app has! And, the customer service (Ajani) is absolutely amazing...they really showed that they cared about getting each feature working seamlessly on my website!

Cellcynergy Nutrition
États-Unis
Environ 5 ans d’utilisation de l’application