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I am very happy with this app! I use it primarily to manage my preorder system. After trying a few others, I really came to appreciate the simplicity with which I can designate a product as a preorder. I simply make a @pre tag right on the product page. Other apps require a much more laborious process.
I did however notice some inconsistencies. My products wouldn't always display correctly as a preorder, and there was often a couple of seconds of lag until the button on the website would switch from "buy now" to "preorder".
I contacted them about this, and they were not only very responsive, but also put a lot of effort into improving the app. Now it is rock solid. All of my products display correctly and there is no lag at all. As soon as the page pulls up it displays as a preorder. I couldn't be happier!
Customer service has always been amazing. I've been using this app now for several years and never any glitches.
I asked if the shipping bar at the top of the page could only be visible when a product is added to cart and they custom coded and applied the changes for me within days. Very happy :)
I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me.
Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer.
EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.
Hi ZZ Reroll,
Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions.
We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution.
Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future.
Best regards,
Cristal
Tech Support Manager
Great little app - lots of features - and support is great!
Hi ibigboi.com,
Thank you for your kind words! We're thrilled that you're enjoying the app's features and that our support has been helpful. Ensuring you have a positive experience with both the app and our team is what we strive for.
We appreciate your feedback!
I love how many features this app has! And, the customer service (Ajani) is absolutely amazing...they really showed that they cared about getting each feature working seamlessly on my website!
ROCKET Sales Pop Up & FOMO is a fantastic app! The support team was perfect—quick, helpful, and efficient!
Great app providing many useful functions in my ecommerce store. Excellent fast support when needed.
Hi Bexie Accessory Co.
Thanks for the positive feedback! It is very gratifying to hear that you're finding our app to be useful and that you received fast support from our team. Please always feel free to reach out!
I used to use this app and our conversion rate dropped dramatically when we installed a different app. Support is instant, really excited to get my conversion rates back up!
Hello Kippens,
It is so great to hear that you are benefiting from our app and support services. Thank you for the review! We hope that you will reach out if you need us!
The Support Team
Awesome - one of the best shopiry apps and with a outstanding support! I can realy recommend you this app!
Hi Team Vegan, thank you for your review 🙏! We're thrilled you like the app :). Happy selling!
Amazing app and even more amazing support!
Hello Morale Patch Armory,
Thanks for taking the time to leave this 5-star review! It is great to hear that we provided excellent support for what you needed. We are here when you need us!
The Support Team