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I was satisfied with the app up until I tried to cancel my subscription. I was told that my subscription will cancel once I uninstalled the app which I did. However, I am still being charged for service.
UPDATE: After getting in contact with the company, they have not only refunded me for the subscription but they have also cancelled the subscription as well. Thank you
Hi there,
Thank you for sharing your feedback. We truly appreciate all reviews—both positive and constructive—as they help us improve and better serve our users.
I completely understand your concern regarding the charge after uninstalling the app. Just to clarify, when an app is removed mid-billing cycle, Shopify automatically processes any outstanding charges before fully canceling the subscription.
That being said, I really wish you had reached out to our support team earlier—we would have been more than happy to issue a full refund for you. I’ve just sent you an email to get this sorted. Could you check your inbox and let me know if you’ve received it?
Looking forward to your reply! 😊
Best regards,
Shahar
Had a small hiccup during setup but we contacted the support team and they fixed it right away! Good customer service!
The app is very easy to use and helps you create the right mood for the season! There are so many falling effects to choose from. You can add small tags and banners to the corners of the website and also you can add string bulb lights.
Changes the aura of your website!
Thanks for this cool app!
Great app, pretty easy to use gets the job done
Easy and intuitive! Great for all seasons!
Very good app, very easy to setup. I went for the yearly plan, and I can schedule effects for special dates that activate automatically. I really needed this app!
love it it really makes the store pop and its easy to install its a great way to promote sales, products and services
Nice app
Hi,
Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users.
Sorry to hear about your experience! It seems the charge occurred because the app was uninstalled 1 month and 2 days after starting your trial (installed Dec 18th, uninstalled Jan 20th). Shopify automatically applies charges once the trial period ends.
We would have gladly helped you earlier had you reached out. I’ve just emailed you directly so we can resolve this promptly for you.
Best regards,
Shahar
So far so good! I like the effects it adds.
I’m amazed! Just one day using the app, and I was able to post my first animation. Loving it so far!
Easy and fun way to decorate your website!