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I was satisfied with the app up until I tried to cancel my subscription. I was told that my subscription will cancel once I uninstalled the app which I did. However, I am still being charged for service.
UPDATE: After getting in contact with the company, they have not only refunded me for the subscription but they have also cancelled the subscription as well. Thank you
Hi there,
Thank you for sharing your feedback. We truly appreciate all reviews—both positive and constructive—as they help us improve and better serve our users.
I completely understand your concern regarding the charge after uninstalling the app. Just to clarify, when an app is removed mid-billing cycle, Shopify automatically processes any outstanding charges before fully canceling the subscription.
That being said, I really wish you had reached out to our support team earlier—we would have been more than happy to issue a full refund for you. I’ve just sent you an email to get this sorted. Could you check your inbox and let me know if you’ve received it?
Looking forward to your reply! 😊
Best regards,
Shahar
I like this app and its features, but the scheduler function required the paid version. I also think it sometimes blocks the products when you want to view them or select certain items, but overall it is super cool.
Had a small hiccup during setup but we contacted the support team and they fixed it right away! Good customer service!
The app is very easy to use and helps you create the right mood for the season! There are so many falling effects to choose from. You can add small tags and banners to the corners of the website and also you can add string bulb lights.
Changes the aura of your website!
Thanks for this cool app!
Great app, pretty easy to use gets the job done
Easy and intuitive! Great for all seasons!
Very good app, very easy to setup. I went for the yearly plan, and I can schedule effects for special dates that activate automatically. I really needed this app!
love it it really makes the store pop and its easy to install its a great way to promote sales, products and services
Nice app
Hi,
Thank you for sharing your feedback and leaving a review. We genuinely value all feedback—both positive and negative—as it helps us improve and better serve our users.
Sorry to hear about your experience! It seems the charge occurred because the app was uninstalled 1 month and 2 days after starting your trial (installed Dec 18th, uninstalled Jan 20th). Shopify automatically applies charges once the trial period ends.
We would have gladly helped you earlier had you reached out. I’ve just emailed you directly so we can resolve this promptly for you.
Best regards,
Shahar
mi hanno addebitato 41€ ancora prima della fine del periodo di prova. voglio un rimborso
Thank you for your review. We value all feedback as it helps us improve our service for everyone.
It seems that the app was uninstalled shortly after the trial period ended, which is why the charge went through. I noticed that you emailed us on November 4th at 12:49 PM, and our support team replied 21 minutes later, at 1:10 PM, confirming a full refund for that charge. Could you let us know if you received that email reply? :-)
Thanks again, and I hope you have a wonderful day!
-Shahar
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Grazie per la tua recensione. Apprezziamo tutti i feedback poiché ci aiutano a migliorare il nostro servizio per tutti.
Sembra che l'app sia stata disinstallata poco dopo la fine del periodo di prova, motivo per cui è stato effettuato l'addebito. Ho notato che ci hai inviato un'email il 4 novembre alle 12:49, e il nostro team di supporto ha risposto 21 minuti dopo, alle 13:10, confermando un rimborso completo per quell'addebito. Potresti farci sapere se hai ricevuto questa risposta via email? :-)
Grazie ancora e ti auguro una splendida giornata!
-Shahar
So far so good! I like the effects it adds.