READ THIS LONG WINDED REVIEW BEFORE YOU INSTALL THE APP AND AVOID THE ISSUES I HAD TO DEAL WITH!
This app is probably the best one if you want to make almost immediate sales. I spent a lot of money on Facebook and Instagram ads with almost zero sales before linking Wish to my store. Wish actually does the advertising for you, if you have ever seen a Wish advertisement on Facebook this is them trying to promote a merchant's products just like yours, they advertise for you! Moving on...If you read the negative reviews below you will see that most people had issues with shipping, payment, refunds, and the % commission that Wish takes. I will outline these issues here:
Once you make a sale you MUST mark the item as shipped and provide a tracking number with a valid carrier within 5 days of the sale. If you do not do this Wish will refund your customer and this will goes against your 'refund ratio' - this ratio MUST be 8% or below in order to avoid your account suspension for 3 months! This is where I had one of my first issues, I do not agree with, what seems to be, a blanket refund policy on Wish's end. I had 5 items refunded but all for various reasons, one of which was a customer complained about a product that they, and I quote, 'really liked' but they complained about the size (which was clearly stated in the description) but Wish refunded the money to the customer without any recourse from them to return the product to me! I did have my account suspended due to a high refund ratio but I go it back online by explaining each refund separately.
IF YOU ARE DROP SHIPPING FROM CHINA - take note of any Chinese holiday and place your Wish store on Vacation mode for the duration of the holiday - chances are any sales made during this holiday will get refunded because you will not be able to provide tracking until the supplier is back from the holiday - this is where 2 of my refunds came into play - I was unaware of the Vacation Mode.
Your item will not be eligible for payment until Wish confirms delivery OR you will have to wait 3 months for payment. Make sure you are checking your tracking numbers making sure your items are reaching their destination(s). If a tracking number isn't work properly on the Wish 'shipment details' then I would send them a message asking them to confirm delivery. I am having this very issue with them right now, an item was shipped with DHL - it arrived Nov 2 - DHL says it has arrived and signed for but Wish only shows processing order with no update since Oct 28th..they seem to be very slow in the customer service department. I have sent 2 message with no response as of yet.
So now you have made a sale, the delivery went through and payment from Wish to you is on it's way. Now, depending on where you are located ( I am in Canada) the payment processing will be different. I have to receive a printed check from Bill.com (they do not provide Paypal payment for me). Wish processes payments twice a month, off the top of my head I think it is the 7th and 21st of each month. Again, depending on where you it may take a bit of time for you to receive payment for a sale you made a week or 2 ago. For me being in Canada it can take up to 30 days to confirm payment plus another 14 or so to get the actual check in my hand. Make sure you have good cash flow or a higher credit card balance if you are drop shipping as payments are quite slow.
Carrying on... Wish does take a 15% commission off the sales price. Also, once an item is up for sale they may increase the price a bit and add shipping costs which doesn't always seem right but I think they do it to offer 'discounts' to customers and entice the 'deal' they are offering. 15% isn't far off from eBay. If you have ever sold on eBay they take 10% plus Paypal takes their cut of around 3-4% so the commissions are similar. Both platforms are commission heavy but if your store is new then you will probably be spending a lot on facebook/google/instagram advertising anyway which will way out cost any commissions from these platforms. So if you want to make sales on Wish make sure you are taking into account the 15% commission.
Overall, I wasn't too happy with Wish in the beginning, specially when it came to customer refunds and my store being suspended. But as you learn their policies and learn from me ;) you should have no problem making sales within the first 30 days. It worked for me and I made over $1000usd in sales in the fist month.
Tip for drop shippers: keep your items limited at first, it can be tempting to upload 10,000 items at once but if you do this I guarantee you will run into issues if you are not familiar with Wish. I would limit items to around 200 products at once and use reputable suppliers who ship and provide tracking fast (preferably within 3 days) and ALWAYS use ePacket shipping or better!
Up until now I would have also given Wish a 1 star or worse if I could but I really can't complain as I have made REAL sales within a small amount of time!
I hope this helps you, if you have any questions please go to my store and contact me from there. www.gadgetsplusmore.com
Thanks and happy selling!!