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We're incredibly disappointed with this app. We had a much longer than necessary migration process from our old Wishlist app, the app crashes consistently for lengthy periods, and support will not help you if they can't replicate the issue.
Thank you for your feedback. We understand your frustration regarding the data migration and app issue.
Data Migration: The initial migration file provided did not include your full history. Once we were notified and an updated file was provided, we processed the updated file within a few hours to ensure all your data was imported.
App Issue: We appreciate your patience as we worked to identify the app issue. Unfortunately, without a specific example, it was difficult for our team to replicate and resolve the problem. Thankfully, with your recording, we were able to quickly fix the issue for all affected customers.
We value your business and strive to provide exceptional service. We apologize for any inconvenience caused and hope you'll give us another chance.
I uninstalled this app and they are continuously charging me monthly fees and told me it was shopifys problem. I DO NOT RECOMMEND!
As explained, we only use Shopify Payments. Which does add the recurring payment automatically to your Shopify monthly charge only if the app is installed.
Moreover, we have no access to refund any amount once the app is uninstalled. That is why we did recommend you to reach out to the Shopify support team for this matter.
Please note the recurring payment was cancelled by you on uninstall on January the 21st
The wishlist is not showing the product photo, the number of items added to it and it's not very custom-made, I mean you can customise some things, but not the essential features, so it will look like an app from another website, not yours.
This is the worst app i ever met
it disappeared after I paid.their service told only i upgrade then it could come back. Can I take money return?
We're sorry you feel that way. Per our prior communications, the app is working fine and you've used all of the quota assigned, and were notified via email to upgrade. Then, as a courtesy, your quota was unlocked to give you a chance to upgrade. We had hoped that you continue to enjoy the app, and invite you to contact us at apps@revampco.com
Worst app ever worst customer service the design is cheap don't download this crap if I could give them -10 I would
Hello,
we are sorry you feel this way, As per our conversation, support working hours were clearly stated in the ticket reply, unfortunately, you did reach out outside of the working hours, and we replied first thing after returning from the weekend.
We do believe in the importance of offering the best service to our customers and pride ourselves on doing so to all our customers. We are sorry you don't feel the same.
We have offered to help apply needed modifications or help remove app-related files. please respond anytime if you want help.
There was an explanation that it can be displayed in the product list, so I installed it, but it is not displayed properly even if I set it according to the manual.
The app itself is fine...and I appreciated the quickness of reply for the support, but its impossible to communicate and share issues and be understood. I asked to have one thing fixed, but in the end this issue was not fixed. Due to my initial request and probably some coding mistakes on the part of their tech..other issues on my homepage arose and caused problems in my theme. Support created unnecessary changes and then were not able to fix them so I had to ask removal of the code. Not sure if it all got removed, but I removed the app and hope it doesn't mess with my theme anymore. Not recommendable. Especially if you have to ask for modifications, as it created more chaos then solution. The developer or the coder working for this app doesn't seem to be experienced with these types of modifications.
I am not satisfied with this app, it advertises no coding required, however it absolutely requires back end coding, and the customer service is not consistent. I would highly suggest going elsewhere for a wishlist app.
Contacted support for hep adding the wishlist icon to my collections view. I got an email back asking me to add their email as a collaborator, which can't be done. They need to send a collaborator request. When I responded and asked them to send the request, they sent me instructions to do it myself which I am not able to do. I'm looking into other alternatives since the app and support don't seem to be effective.
contacting customer support many of times but no answer,message support for 4 days straight no reply, i would like to have an app that i would be able to have assistance when i need it, thanks for your time.
Thank you for your review. We’re sorry you had a bad experience. We did respond on the same day asking for store permission. We also emailed you for clarification, we would like the opportunity to investigate your feedback further, so you you can get the kind of excellent experience we're known for.