Swish (formerly Wishlist King)
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hi, this app needs to be fixed for my product page. anyone from the dev team can help me?
Zahra, I responded to your email regarding the header icon with instructions almost immediately yesterday but I did not hear back from you.
We have not received any further support requests from you regarding any issues on the product page.
Leaving a 1 star review is a strange way of doing business in the world.
I am happy to help but this is pretty disappointing.
If you believe you didn't receive my response please email us directly on support@appmate.io
Can't install it and no answers...
I have sent several mails and no one could take the time To answer m'y requests
Hello, sorry that you haven't heard from us. I have just checked and it seems we have not received any of your emails since January/February when we promptly installed the app for you initially. Please email me directly at alex@appmate.io and I will get back to you straightaway. Thank you.
Never used it and they charged me $20 for few months. Don't install the free plan they will still charge you.
Hi there, there is no free plan for our app, as is clearly indicated on the app store listing and during the installation process, which you accepted. After the 14 day trial expires you will be charged.
I already refunded you for the month prior and in the same email I advised you to uninstall the app in order to avoid further charges if you don't want to use our app.
You did not uninstall the app, therefore Shopify charged you again.
As is with any subscription service online, it is your responsibility to uninstall the app or cancel the subscription prior to the trial period ending in order to avoid charges. If you don't want to use an app and not be charged you need to uninstall it, like everyone else.
Your 1 star review and comment is completely uncalled for.
I have refunded you again now.
I installed this app and reached out several times for help with the setup. A few days went by and I got a response, but something else wasn't clear so I asked a question on August 5th. It is now August 12th and I STILL have not gotten a response to my question from the 5th or any other type of help whatsoever. I downloaded another (cheaper) Wishlist app instead and got an immediate response to both of my questions and my new Wishlist from that developer is already set up and ready to go. I have deleted Wishlist King and can't wait to read their ridiculous response to this review. Don't waste your time with this app, it seems like they just run out the free trial before they can be bothered to assist you at all!
Hi, thank you for the feedback.
We did receive your installation request and replied to you twice, asking you to kindly send us the collaborator request code that we required from you in order to be able to send a collaborator request. However we have not received a reply. Our ticketing system shows that those emails were received and read by you. Did you not receive them by any chance?
In any case apologies for the inconvenience and always happy to help if you would like to give this another go.
Thanks again for your feedback. We always value constructive comments.
All the best.
Alex