I installed the tool to test the demo version, but when I imported the products, the deleted products were imported, I contacted the support and explained the situation and although they answered me very quickly they didn't solve my problem,

I needed to import only 20 active products from my wp site and they imported 20 products from the wp recycle bin.

in the application itself I was charging a value of 19 dollars to import the rest of the products and when I asked if they would give me any discount because there were only 21 products there they bought me a value of 149 dollars, I questioned the value and said that in the application I was charging 19 ai they apologized to me.

So I decided to register all the products again than to be angry.