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I upgraded my Shopify plan just to use the LTL freight option for customers placing an order for things that can't ship ground.
I have used the World Wide Express website (AKA SpeedShip) for the last 10 years, so I thought I would try their Shopify App. The app never worked correctly and the help I received from the app developer was only via email with copy and paste instructions. Never did receive a phone call to offer assistance, even though we emailed back and forth for over 2 weeks. I was told the app is still being tested, it was always timing out. When I pointed out the shipping rates were not loading correctly on the website, and they had to do more testing, it wiped out all of previous settings I had already input, thus starting all over again. I have since canceled and deleted the app.
Hi Dolphin Tanker. I'm sorry that you were disappointed with the app. I reviewed your case history, and your complaints are unfair. The app, which is not published or owned by Worldwide Express, is dependent on Worldwide Express's API to provide timely responses. For some reason, your account with Worldwide Express is not returning responses in a timely fashion. This is not the fault of the app, but an account issue that your company has/had with Worldwide Express. Your complaint needs to be directed to Worldwide Express. We informed Worldwide Express about the issues with your account, informed you that we had, and they were slow to respond. When you asked for recommendations for alternatives, they were provided. At no time were you informed that the app "is still being tested." It is a mature product that works seamlessly for hundreds of merchants. At no time did you request a phone call, and in every communication you had with Eniture Technology, our phone number and the agent's direct extension were featured in the signature block. Our phone number (404-369-0680) is also prominently featured on our website, and when you installed the app, you received an email informing you how to contact support, including how to do so by phone. If you wanted to have a phone conversation, there were ample opportunities for you to request one or initiate one.
Their customer service team was very responsive to my customer support requests and were prompt with their responses! Our company has been using this tool for about 2 years now and we are super impressed with it's seamless integration making out business a stand-out when it comes to the consumer buying process.
Thank you!
Thank you for your review. As explained, your issue was due to a failure to complete the steps in the User Guide. Specifically populating the product shipping parameters, which are required. If you continue to have issues, please don't hesitate to open a support ticket by emailing support@eniture.com, or reaching out by phone to 404-369-0680.
I've had my issues with the app, but Zach from Eniture Technology provided me with excellent customer support. Walking me through what I needed help with and making sure I got what I needed. Much appreciated.
Thank you for reviewing the app. We are pleased that Zach was able to assist you.
Works great and as it should. Solved our problem of giving endless quotes from tire kickers. Recommend
I use this app! It boosts my Revenue more than double customers are very comfortable with the shipping rates they get estimate app
The app works great all the time and they have the best customer support. Paul typically gets back to me within 30 minutes of asking my questions. Remarkable!
I use the Worldwide Express LTL and Small Package app for Shopify and they're both great. The best thing is their SUPPORT! Paul picks up the phone and answers my questions immediately! So helpful.
The support we received from them went above and beyond expectations! They also provided customization for us and the quality of work was exceptional. These guys are some of THE best in the app store.
Paul was extremely helpful and informative. For an addition cost they install the app, and made sure everything worked properly. It’s too early to tell for sure, but conversions have double based on the last two weeks.
Excellent app. Has reduced our shipping costs to our customers significantly due to the customisations available within the app. Eniture were also able to customise the app to suit our needs and done so very professionally.
Thank you for your review! We were (and are) happy to be of service!
