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Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround?
Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer..
So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day..
So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end.
Dear Julian,
We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation.
We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved.
We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end.
We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future.
I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further.
While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions.
Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability.
Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue.
Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Tinu,
Customer Support Lead at Helixo.
It shows an error right now. 1 star just for the attention.
Summary: The issue remained unnoticed as we haven't received any complaints via our customer support email, and we couldn't experience any issues with the app.
Thank you for bringing this to our attention.
However, it seems we haven't been contacted through our customer support email, support@helixo.co, regarding this particular issue.
To ensure a swift resolution, we kindly request that you reach out to our support team directly at support@helixo.co. This will enable us to assist you more efficiently and effectively.
Regarding the issue you encountered, we noticed that you have already uninstalled the application. If possible, could you kindly provide us with more details or a screenshot of the error you experienced? Additionally, reinstalling the app would greatly aid us in identifying and resolving any underlying issues.
If you prefer not to make changes to your live theme until the issue is resolved, we completely understand. Creating a backup theme and enabling our app there would enable us to investigate without affecting your live theme. Your themes and apps' permission will ensure that we can perform the necessary checks securely.
Should you choose to proceed with this approach, please don't hesitate to send us an email at support@helixo.co, and we'll assist you every step of the way.
Once again, thank you for bringing this matter to our attention. We are committed to providing you with the best possible support experience.
-Tinu,
Customer Support Lead at Helixo.
Hallo, in der App gibt keine Möglichkeit den Support zu kontaktieren. Grundsätzlich funktioniert die App, es sind aber einigen Fehler die unbedingt behoben werden müssen. Bitte um Kontakt aufnahmen: Support@IkramBellanova.Shop !!!!!! Nachtrag: ich habe seit einige Tage an Support eine Mail geschickt: wenn über di App den CheckOut aufgerufen wird erfolgt keine Übersetzung. Ursache schein zu sein das keine Dynamik Link implementiert ist. Bis Heute keine Reaktion !! Schade, weil sonst ist die App nicht schlecht!
Hi!
Vielen Dank für Ihre Bewertung.
Jedes Feedback ist uns wichtig und wir hoffen, dass Sie unsere aufrichtige Entschuldigung für Ihre jüngsten Erfahrungen mit uns akzeptieren.
Tatsächlich ist das Problem auf einen Fehler in der Implementierung von Shopify-Märkten zurückzuführen.
Wir haben das Problem von unserer Seite gelöst.
Bitte überprüfen Sie es von Ihrer Seite und teilen Sie uns auch Ihre Antwort mit.
Sie können uns über support@helixo.co kontaktieren, wenn Sie Hilfe zu unserer App benötigen.
Außerdem habe ich Sie per E-Mail kontaktiert und keine Antwort auf Ihr Problem erhalten.
Könnten Sie bitte näher auf das Problem eingehen, mit dem Sie bei unserer Anwendung konfrontiert sind?
Damit können wir Ihnen dabei helfen.
Erwarte deine Antwort.
-Helixo Support-Team